Event Logistics Support
Current● Events Training: Developed a curriculum for new event coordinators and assistants tolearn how to use our proprietary photo software. Responsible for continuing trainingcourses in a field with multiple niche setups and programs on Windows-basedcomputers in tandem with Canon cameras.● Events Staffing: Executing over 350 events per year, I was responsible for staffingteams based on the needs of each specific event. Teams range from 2 - 20+ staffmembers and the jobs work internationally at all hours. Additionally, I reviewed potentialnew hires, arranged interviews and ultimately decided on who would be a good fit for theteam. I also hosted and scheduled monthly meetings for all event staff.● Onsite Event Manager: Taking lead of all onsite duties including client communication,guest satisfaction, staff management, photo output quality using our in-house proprietarysoftware, and technical maintenance on international projects with contracts rangingfrom $1.5k - $75k+.● Customer Support Agent: Assisted customers via ticketing system, over the phone,and via screen-sharing software to troubleshoot issues in real time, often while they wereonsite getting ready for events and panicking. Other responsibilities were videodocumentation and publishing user guides.● Graphics and Software Testing: QC and test graphics for photo activations using thecompany’s specialized in-house photo software