Steven Rivera Email & Phone Number

Henderson, Nevada, United States

• Supervise assigned training staff. This includes role definition, set expectations, and have consistent 1x1s• Assist in developing training staff through coaching and observation of classes• Create the training schedule for assigned territory• Design, deliver and monitor instructional programs to enhance employee productivity, safety and increase profitability • Create an environment of ownership and personal accountability where each person is responsible and accountable for their performance• Promote all aspects of Learning and Development with specific focus on people skills, sales, business professional, management and leadership development• Work with outside vendors. Develop program specifications, audit programs for quality and relevance.• Maintain knowledge and understanding of Empire's business and anticipate future learning and development needs based on business realities and organizational shifts, making recommendations for changes needed.• Evaluate existing courses on an on-going basis, ensuring continuous improvement and business relevance.• Drive change management and business cultural transformation efforts to promote a learning environment within the organization• Build and foster relationships with Empire workforce• Develop evaluation systems to ensure the results of learning and development initiatives are achieving a desired return on investment

Henderson, Nevada, United States

• Develop and implement People Skills training initiatives for Empire's work force through needs assessment, curriculum design and evaluation on assigned topics• Provide training consultation, support and facilitation related to people and leader development to enhance the learning curricula/transfer of learning that aligns with business needs and priorities• Create and adapt curriculum for a variety of audiences and learning delivery methods• Project management participation and/or leadership on corporate training strategies and initiatives• Collaborate with key business partners and stakeholders to enhance employee and leader performance• Provide training consultation to the business to help determine learning gaps and identify, develop and implement specific training solutions to narrow/close gaps• Collect data and analyze the impact of short and long-term training specific initiatives• Integrate technical and safety elements in the people and leadership skills training environment to meet individual needs and corporate initiatives

Las Vegas, Nevada, United States

• Responsible for prioritizing training needs, curriculum development, and training delivery across operations teams in corporate and supplier sites• Liaison across operations to ensure processes are in place to prepare front line agents to respond to business needs• Identify training needs in order to determine best solutions• Communicating with stakeholders on a regular basis to collect feedback, provide updates, and align on training prioritization• Develop content and execute training for operations teams related to new systems, products, policies, soft skills, and leadership skills• Ensure compliance and alignment with regulations, policies, and procedures• Measure and improve training effectiveness• Ensure consistent and high-quality training from our supplier training teams• Ensure timely coordination and completion of projects.

Las Vegas, Nevada

• Develop deep understanding of sales organization's procedures, practices, processes, systems, technology, and culture to incorporate into training initiatives.• Create, deliver, reinforce, and sustain ongoing training programs and curriculum (classroom, online, or informal) to provide continual growth and development opportunities for sales teams at all experience levels• Facilitate applied learning relating to professional, value-based selling skills as well as our sales process and methodology• Manage, maintain and continuously improve new employee on-boarding training programs• Partner with sales leadership and HR to maintain a sales competency and assessment framework to ensure individual sales representatives and first line sales manager's training needs are met.• Manage and curate the sales content repository and ensure that all information is easily and readily accessible at point of need.• Provide 1:1 coaching as needed• Apply project management skills across all aspects of sales training programs including alignment with business objectives, marketing and communications, planning and execution, and measurement• Partner with sales operations teams to implement sales tools aligned to various stages of the sales cycle• Work directly with Sales Leadership to execute key sales enablement programs and provide value-added thought partnership

Bachelor Of Arts - Ba, Music

Study Abroad Program, Chinese Cultural Studies

High School Diploma, Music