Steven Saenz Email & Phone Number

Santa Ana, Cr

Heredia, Costa Rica

- Manage existing business agreements and relationships, including the management and oversight of client onboarding and solution delivery, fulfillment, use, and overall client satisfaction - Identify, recommend, and implement improvements for the use of Experian solutions, based on clients’ feedback and through collaboration with internal Experian product stakeholders- Contribute to territory strategy and client account planning- Grow existing business relationships by identifying… Show more - Manage existing business agreements and relationships, including the management and oversight of client onboarding and solution delivery, fulfillment, use, and overall client satisfaction - Identify, recommend, and implement improvements for the use of Experian solutions, based on clients’ feedback and through collaboration with internal Experian product stakeholders- Contribute to territory strategy and client account planning- Grow existing business relationships by identifying process and operational improvements to solution delivery, client use, and solution impact to clients’ financial priorities, strategies, and tactics. - Conduct, moderate and/or facilitate product training for clients on current or prospective products the client is using or evaluating.- Identify new product and revenue opportunities for Experian by expanding existing and creating new client relationships in new departments within a clients’ organization.- Advance and close new business in partnership with Experian account executive and sales leadership teams.- Collaborate on and manage inputs to the Experian revenue forecasting and pipeline management processes, accurately updating revenue opportunities in a timely fashion according to company policy and practice.- Participate in providing client data and insight to internal Experian product and executive teams to enable improved product development, marketing, and sales.- Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.- Monitor and understand client usage behaviors to identify and address emerging trends.- Drive client satisfaction through best-in-class client engagement, service, and support.- Sales and Marketing tools (LinkedIn Sales Navigator, ZoomInfo, Salesforce.com, SalesLoft, Seismic Social, Gong Calls, 6Sense, etc) Show less

Heredia, Costa Rica

• Providing inside sales support to our Sales Divisions by speaking directly with leads generated by marketing.• Collaborate with Account Executives (Inside/Field Sales), Marketing and Demand Generation teams to develop a qualified sales pipeline of customers.• Generate qualified leads and set sales appointments for the Sales team.• Building and managing a pipeline of leads through prospecting and qualifying marketing-generated leads.• Researching targeted accounts to generate… Show more • Providing inside sales support to our Sales Divisions by speaking directly with leads generated by marketing.• Collaborate with Account Executives (Inside/Field Sales), Marketing and Demand Generation teams to develop a qualified sales pipeline of customers.• Generate qualified leads and set sales appointments for the Sales team.• Building and managing a pipeline of leads through prospecting and qualifying marketing-generated leads.• Researching targeted accounts to generate potential business opportunities• Supporting marketing campaigns by identifying new contacts within targeted accounts and markets.• Assist Marketing to optimize campaigns by representing the ‘Voice of the Customer’.• Manage Leads, Task, Contacts, etc in Salesforce.com and Sales Loft , efficiently processing all opportunities.• Reporting on the success of campaigns and lead generation activities.• Develop and present monthly presentations to management.• Transition qualified opportunities to the appropriate sales representative while learning sales process, sales skills, and industry knowledge• Meeting all objectives and key performance indicators associated with an individual training and development plan.• Maintain strong understanding of promotions and campaigns related to doing business with Experian.• Outbound (external) and Inbound, prospecting and identifying qualified software sales opportunities in a defined target market using sales marketing tools (LinkedIn Sales Navigator, ZoomInfo, Salesforce.com, Sales Loft, Seismic Social, etc) Show less

Aurora, Heredia

Support position inside of the Business Sales and Operations structure within Microsoft, which has the aim to clean up systems to ensure a correct segmentation of customers. Having the customers adequately segmented allows the company to better manage them and help them materialize their potential, in alignment with the company’s mission. ▪ Strive to ensure the best data quality possible while ensuring that the company’s policy comply with any change. ▪ Make sure all… Show more Support position inside of the Business Sales and Operations structure within Microsoft, which has the aim to clean up systems to ensure a correct segmentation of customers. Having the customers adequately segmented allows the company to better manage them and help them materialize their potential, in alignment with the company’s mission. ▪ Strive to ensure the best data quality possible while ensuring that the company’s policy comply with any change. ▪ Make sure all sellers in the latam area are adequately mapped in the systems to ensure they receive the correct compensation for their accounts according to their fiscal year quota. ▪ Cross reference several systems, working with stakeholders and making sure the best possible data quality while in adherence to the company’s corporate policy. ▪ Analyzes account and enrollment revenue proactively and via field requests to understand adherence to in year segmentation policy. ▪ Be the subject matter expert for the latam area using CALC CRM Portal as a source, to process any request. ▪ Escalation management and support related to multiple scenarios in the segmentation world. ▪ Consolidates and prepares data for weekly monthly/quarterly rhythm of the business. ▪ Analyze segments accounts data to perform fuzzy process and proactively segment all the accounts complying with segmentation policy. Show less

Heredia, Costa Rica

- Respond to Partners inquiries by mail / chat and/or phone within the SLAs stablished.- Responsible for the follow-up of assigned cases until final resolution is reached.- Responsible of maintaining the system of record updated according to stablished business rules on daily basis.- Responsible for providing superior quality services to the clients.- Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards. - Responsible for… Show more - Respond to Partners inquiries by mail / chat and/or phone within the SLAs stablished.- Responsible for the follow-up of assigned cases until final resolution is reached.- Responsible of maintaining the system of record updated according to stablished business rules on daily basis.- Responsible for providing superior quality services to the clients.- Oriented to exceed the clients' expectations in terms of responsiveness as well as accuracy standards. - Responsible for maintaining high levels of professionalism and remains updated with various organizational procedures (internal and external) as well as additional areas related to the specific role. - Responsible for attending the meetings, training sessions, etc., and making sure that the team's objectives and goals have been achieved.- Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members- Evaluate and assess service delivery performance metrics.- Ensuring that escalations are handled in the quickest possible manner with concentration on the customer experience.- Review the system of record of daily operations at the desk for tracking quality and accuracy of responses and logged cases, to provide feedback to the agents. - Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness following business rules.- Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace.- Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues to provide more effective solutions.- Observe service desk operation techniques/processes to determine how effective they are and propose initiatives for improvement. - Present results on regular basis to stakeholders. Show less

Builds long term, strategic relationships with named and vertical business alliance partners.- Facilities the development of strategic marketing and new business plans for all assigned partners to meet or exceed assigned business goals.- Works with Partners to identify opportunities and create demand through lead generation activities and target account selling strategies.-Collaborate with sales team, partners, and marketing to analyze high potential customers and develop a… Show more Builds long term, strategic relationships with named and vertical business alliance partners.- Facilities the development of strategic marketing and new business plans for all assigned partners to meet or exceed assigned business goals.- Works with Partners to identify opportunities and create demand through lead generation activities and target account selling strategies.-Collaborate with sales team, partners, and marketing to analyze high potential customers and develop a target list of potential business.- Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets.- Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to Alliances and Channel standards.- Monitor partners business results, making recommendations for improvements to increase penetration for the strategic partners.-Creation of PO’s to organize and lead events for partners in Central America and Panama.-Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.- Take on partnership building with potential channel partners - identifying and managing partnership agreements.- Develop and deliver trainings and documentation to help the channels achieve their goals and product knowledge needs.Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Demonstrated track record developing and managing Global Partnerships and driving Partner account activity. Strong analytical, sales channel and marketing skills preferred. Show less

As a member of the Desktop Support team, solve specific, complex technical problems to provide and apply real time solutions in the areas of:  Email problems and functionality questions Network printer problems (stopping/starting queue, usage). Data Communication/Networking troubleshooting Remote network dial in access-PPP and Serial 'PC configuration and network configuration. Oracle Base Image laptop support Innovate and document new methods and procedures as… Show more As a member of the Desktop Support team, solve specific, complex technical problems to provide and apply real time solutions in the areas of:  Email problems and functionality questions Network printer problems (stopping/starting queue, usage). Data Communication/Networking troubleshooting Remote network dial in access-PPP and Serial 'PC configuration and network configuration. Oracle Base Image laptop support Innovate and document new methods and procedures as needed. Verify procedures are being followed and notify proper resource if they are not in compliance.  Lead/mentor in a team environment. Assist in providing information and support to team members.  In charge to provide the trainings for new employees and so do trainings for new applications users need to learn and manage. Install and configure Smartphones and mobile devices with all the corporate applications "Android" and "iOS", providing support for issues users can encounter. Coordinate with different suppliers for purchase orders, cabling installation, new data center equipments, racks, servers etc Show less

worked for Stream International as HP Notebook Techincal Support. In this position, I was responsible to take first level requests and trouble issues via telephone. My responsibilities were include but not limited to: - Accurately identifying, prioritizing and logging service requests within the established guidelines. - Diagnosing problems by asking accurate, concise questions in a professional and timely manner. - Administering accounts, diagnosing and supporting software… Show more worked for Stream International as HP Notebook Techincal Support. In this position, I was responsible to take first level requests and trouble issues via telephone. My responsibilities were include but not limited to: - Accurately identifying, prioritizing and logging service requests within the established guidelines. - Diagnosing problems by asking accurate, concise questions in a professional and timely manner. - Administering accounts, diagnosing and supporting software problems and installation problems. - Resolving issues related to Microsoft Windows. - Performing basic to medium level troubleshooting by utilizing remote desktop management tools. - Escalating all incidents or requests that cannot be resolved at first level to second level teams as documented - Working directly with customers to resolve computing problems - Following up with customers to confirm incident resolution - Developing procedures and processes for problems resolution- Partner with L2 and engineers to enhance work procedures I worked for HP as DesingJet Plotters Techincal Supportfor Show less