Steven Saenz Email & Phone Number

Santa Ana, CR

Heredia, Costa Rica

- Manage existing business agreements and relationships, including the management and oversight of client onboarding and solution delivery, fulfillment, use, and overall client satisfaction - Identify, recommend, and implement improvements for the use of Experian solutions, based on clients’ feedback and through collaboration with internal Experian product.

Heredia, Costa Rica

• Providing inside sales support to our Sales Divisions by speaking directly with leads generated by marketing.
• Collaborate with Account Executives (Inside/Field Sales), Marketing and Demand Generation teams to develop a qualified sales pipeline of customers.
• Generate qualified leads and set sales appointments for the Sales team.
• Building and managing a pipeline of leads through prospecting and qualifying marketing-generated leads.
• Researching targeted accounts to generate… Show more
• Researching targeted accounts to generate potential business opportunities

Aurora, Heredia

• Support position inside of the Business Sales and Operations structure within Microsoft, which has the aim to clean up systems to ensure a correct segmentation of customers. Having the customers adequately segmented.
• Strive to ensure the best data quality possible while ensuring that the company’s policy comply with any change.
• Make sure all… Show more Support position inside of the Business Sales and Operations structure within Microsoft, which has the aim to clean up systems to ensure a correct segmentation of customers. Having the.
• Make sure all sellers in the latam area are adequately mapped in the systems to ensure they receive the correct compensation for their accounts according to their fiscal year quota.
• Cross reference several systems, working with stakeholders and making sure the best possible data quality while in adherence to the company’s corporate policy.
• Analyzes account and enrollment revenue proactively and via field requests to understand adherence to in year segmentation policy.

Heredia, Costa Rica

- Respond to Partners inquiries by mail / chat and/or phone within the SLAs stablished.- Responsible for the follow-up of assigned cases until final resolution is reached.- Responsible of maintaining the system of record updated according to stablished business rules on daily basis.- Responsible for providing superior quality services to the clients..

Builds long term, strategic relationships with named and vertical business alliance partners.- Facilities the development of strategic marketing and new business plans for all assigned partners to meet or exceed assigned business goals.- Works with Partners to identify opportunities and create demand through lead generation activities and target account.

As a member of the Desktop Support team, solve specific, complex technical problems to provide and apply real time solutions in the areas of:  Email problems and functionality questions Network printer problems (stopping/starting queue, usage). Data Communication/Networking troubleshooting Remote network dial in access-PPP and Serial 'PC configuration.

worked for Stream International as HP Notebook Techincal Support. In this position, I was responsible to take first level requests and trouble issues via telephone. My responsibilities were include but not limited to: - Accurately identifying, prioritizing and logging service requests within the established guidelines. - Diagnosing problems by asking.