Business Manager/Franchisee
During my tenure as Owner and Business Manager at Massage Envy LLC., the first franchised location in Manhattan, I honed my skills in leadership, sales, and team development. Managing a diverse team across all functions, including HR, administration, and finance, I successfully drove alignment towards organizational goals. My leadership resulted in the Manhattan location becoming one of the most profitable in the company, with a focus on exceptional customer service and outstanding membership sales and retention. I also implemented innovative sales strategies and role-playing techniques to optimize team performance. It was a rewarding experience to contribute to the growth and success of Massage Envy.