Steven Smith Email & Phone Number

Salt Lake City, Utah, United States

Offer hands-on assistance to students, providing detailed guidance and support with homework assignments, software configurations, and technology-related challenges.Monitor and maintain the integrity of our on-premises cloud infrastructure, conducting regular audits and employing advanced security measures to safeguard sensitive data for hundreds of students worldwide.Proactively troubleshoot issues and implement solutions to optimize the performance of our Techlab environment… Show more Offer hands-on assistance to students, providing detailed guidance and support with homework assignments, software configurations, and technology-related challenges.Monitor and maintain the integrity of our on-premises cloud infrastructure, conducting regular audits and employing advanced security measures to safeguard sensitive data for hundreds of students worldwide.Proactively troubleshoot issues and implement solutions to optimize the performance of our Techlab environment, including recent upgrades such as replacing outdated CPUs with high-performance models in several servers, resulting in notable improvements in server responsiveness and efficiency.Collaborate closely with instructors to identify and address emerging technology needs, integrating cutting-edge tools and platforms to enrich the educational experience and facilitate seamless learning.Continuously evaluate and refine our Techlab operations, implementing tailored solutions and process enhancements to streamline workflows, minimize downtime, and maximize productivity for both students and staff.Closely monitor our forty four physical servers, several production-specific virtual machines, and many intentionally vulnerable Metasploitable machines for signs of students running network scans or practicing privilege escalation for their homework or for other unwanted activities. Show less

Salt Lake City, Utah, United States

As a Financial Aid and Scholarship Assistant at Ensign College, I spearheaded student support initiatives to demystify financial aid and scholarship processes. My role involved actively guiding students through intricate application procedures, meticulously verifying eligibility criteria, and expediting fund disbursements. Through tailored guidance and proactive outreach, I empowered students to leverage available financial resources effectively, enabling them to pursue their educational… Show more As a Financial Aid and Scholarship Assistant at Ensign College, I spearheaded student support initiatives to demystify financial aid and scholarship processes. My role involved actively guiding students through intricate application procedures, meticulously verifying eligibility criteria, and expediting fund disbursements. Through tailored guidance and proactive outreach, I empowered students to leverage available financial resources effectively, enabling them to pursue their educational ambitions with confidence and clarity. Show less

Rexburg, Idaho

As a Crew Trainer at McDonald's, I played a crucial role in the onboarding process by providing comprehensive training to new team members.I personally guided them through the proper handling of food, operation of registers, cooking procedures, and food assembly techniques.Through hands-on coaching and constructive feedback, I ensured that each employee developed the skills necessary to deliver excellent customer service and maintain McDonald's standards.In addition to training… Show more As a Crew Trainer at McDonald's, I played a crucial role in the onboarding process by providing comprehensive training to new team members.I personally guided them through the proper handling of food, operation of registers, cooking procedures, and food assembly techniques.Through hands-on coaching and constructive feedback, I ensured that each employee developed the skills necessary to deliver excellent customer service and maintain McDonald's standards.In addition to training responsibilities, I actively participated in check-in meetings with fellow crew trainers and managers.During these meetings, I collaborated with colleagues to assess training progress, address any challenges faced by new employees, and implement strategies for improvement.My involvement in these meetings allowed me to contribute to the overall success of our team by sharing insights and best practices, ultimately enhancing the onboarding experience for new hires and promoting a positive work environment. Show less