Within my Service & Operations Support Specialist role with the M2K Industrial team, I focused on servicing customers. I prioritized maintaining and developing strong client relationships.My responsibilities included responding professionally and accurately to customer questions and requests, utilizing my knowledge of M2K products to provide accurate information and suggesting alternative solutions to meet customer needs. I processed all requests and inquiries in a timely and efficient manner, ensuring files were updated correctly and appropriate solutions were reached. I also served as a communication liaison between customers and Sales Management team to ensure responsiveness and quality customer service.Furthermore, I developed and maintained a good understanding of M2K Industrial systems, services, and products. I actively participated in process improvement activities and initiatives, analyzing and acting upon generated system reports, and handling various administrative duties.

Assist clients by gathering necessary information to identify and articulate their automotive repair and maintenance requirements.Initiate repair orders, furnish accurate repair cost estimates, andeffectively communicate proposed work details. Conduct follow-ups and efficiently close repair orders for invoicing purposes. Foster trust-based relationships and exhibit unwavering dedication to ensuring customer contentment.

Within my Functional Operations Specialist role with the SKF IT - SAP Global Solutions Pre-Sales & Sales Global team, I focused on business process and application development and maintenance to support various countries within SKF. As a Functional Operations Specialist within this team, I provided advanced end-user support for all SAP modules in Pre-Sales & Sales areas, including ECC SD / S/4HANA and SAP CRM cloud solution "C4C - Cloud for Customer," across all SKF units where SAP modules were deployed. My responsibilities included resolving user inquiries, managing the application lifecycle, safeguarding SAP processes and templates, and escalating issues when necessary. I actively participated in projects, developments, and rollout activities, driving improvement initiatives and documenting best practices. Additionally, I maintained close communication with business transformation managers/specialists, collaborated with all business partners and IT suppliers, and effectively communicated with stakeholders across different locations and time zones. I contributed to integration testing, supported user acceptance testing, and assisted in the implementation of new processes in local units.

Within my Business Analyst role with the SKF IT Transformation Services - Business Process Solutions team, I focused on business process and application development and maintenance across SKF. I worked to capture and understand business needs, translating them into functional and non-functional requirements for IT solutions. As the liaison between IT suppliers and Business Transformation Managers/Specialists, I facilitated clear communication to capture business demands effectively. I collaborated closely with business partners and IT suppliers to ensure seamless integration across streams. Additionally, I assisted IT suppliers in designing solutions based on precise business requirements, managed project plans, drove project completion, and maintained control over scope. My responsibilities also included effectively communicating with both business and technology stakeholders, interacting within a multi-disciplined team across multiple locations and time zones, and supporting the implementation of new processes in local units.

Within my Business Analyst role with the SKF Group IT Build & Deploy Business Analysis team, I focused on business process and application development and maintenance. I planned, developed, and supported processes throughout SKF and worked on building up the team to support SKF Group IT on Global Processes, Methods & Applications. My responsibilities included developing, promoting, and reinforcing common business processes, as well as replicating best practices across the global organization. I also maintained and updated global master data, provided implementation support for common processes, training, and systems, and took ownership for process improvements and system development activities.I was also involved in business process development supported by applications, including UAT and projects. I participated in project work such as roll-out activities for new units/users and new releases. Additionally, I developed training materials for effective process and application usage, and maintained application documentation. I executed acceptance testing of software enhancements before release, conducted process performance measurement, and performed process audits and assessments.

Within my Business Process Analyst role with the CRM Global Process Development team, I focused on business process and application development and maintenance. I planned, developed, and supported CRM processes throughout SKF and worked on building up the team to support the Group Demand Chain & Finance on Global Processes, Methods & Applications. My responsibilities included developing, promoting, and reinforcing common business processes, as well as replicating best practices across the global organization. I also maintained and updated global master data, provided implementation support for common processes, training, and systems, and took ownership for process improvements and system development activities.I was also involved in business process development supported by applications, including UAT and projects. I participated in project work such as roll-out activities for new units/users and new releases. Additionally, I developed training materials for effective process and application usage, executed training courses for CRM users, and maintained application documentation. I executed acceptance testing of software enhancements before release, conducted process performance measurement, and performed process audits and assessments.

Within my CRM Siebel Administrator role with SKF Canada Limited Management team, I focused on Customer Relationship Management (CRM) development and maintenance. I planned, developed, and supported CRM processes throughout Canada. Specifically, I administered and provided first-level support for the CRM Siebel application, ensuring all users across the country were informed of any new processes within the tool. My responsibilities included developing training materials for the CRM Siebel application, coordinating and scheduling training courses for users, and maintaining the integrity of the CRM Siebel system by managing user information and ensuring data quality. Additionally, I facilitated necessary changes to improve the tool's functionality based on Siebel data quality assessments.

Within my Client Sales Coordinator role with the SKF Canada Limited Customer Service team, I focused on servicing customers throughout the Eastern Region of Canada. I prioritized maintaining and developing strong client relationships.My responsibilities included responding professionally and accurately to customer questions and requests, utilizing my knowledge of SKF products to provide accurate information and suggesting alternative solutions to meet customer needs. I processed all requests and inquiries in a timely and efficient manner, ensuring files were updated correctly and appropriate solutions were reached. Additionally, I researched solutions for various customer complaints and issues, escalating when necessary. I also served as a communication liaison between customers and other teams to ensure responsiveness and quality customer service.Furthermore, I developed and maintained a good understanding of SKF systems, services, and products. I actively participated in process improvement activities and departmental/divisional initiatives, analyzing and acting upon generated system reports, and handling various administrative duties.

Within my Logistics Coordinator role, I managed various transportation provider software systems to facilitate material movement planning and scheduling. I prepared and updated monthly logistics schedules to ensure timely deliveries to production locations, coordinating product delivery schedules with customers. I also tracked the location and movement of inventory finished goods on a daily basis, collaborating closely with providers to ensure efficient execution of defined processes and goods transportation.Moreover, I maintained inventory accuracy by coordinating inventories and goods system information with distribution centers, ensuring near real-time monitoring of EDI processes and other manual inventory adjustment processes. I organized and maintained documentation supporting order fulfillment, distribution means, pricing, and contractual obligations, while coding and preparing proper paperwork for billing and authorization of invoices according to defined processes. Additionally, I rerouted freight as necessary to meet demands and minimize costs, verified the accuracy of physical inventory when required, and addressed questions regarding sourcing from internal and external customers.Furthermore, I supported the development, implementation, and execution of the Structured Management Process for Supply Chain critical processes. I verified inventory locations and availability for shipment against purchase order specifications, reviewed inventory positions daily and weekly against outstanding orders and sales forecasts, and expedited inbound shipments to meet customer demands. Finally, I collaborated with supervisors to effectively resolve inventory or order discrepancies beyond my control and ensured goods were shipped in the most timely and efficient manner according to documented processes. This included planning transportation routes and payloads, and selecting the mode of transportation.