Steven W. is a IT Service Delivery Manager at CDW UK. Colleagues describe them as "As Strategic Director of Service Management at the Marval Group, I regard Steven as highly proficient in all aspect’s IT Service Management (ITSM) and a pleasure to work with. A real practitioner who enjoys contributing to customers successful outcomes, He is particularly skilled in the pre-sales consultancy, shared services and service delivery space. Steven loves the challenge of driving service improvements through, he is both practical and pragmatic, combined with an engaging… Show more" and "Having worked with Steven for over five years I can confirm he is a rare breed, in that he is technically superb in his abilities to manage and operate IBM i software, yet is a professionally capable, customer facing and confident people person. Steven seamlessly adapted into a demanding Service Management role with ease, with a strong eye for detail, a real desire for perfection and for supplying exceptional customer service. He is a helpful, positive, customer focused individual, who… Show more"