Steven Webster Email & Phone Number

Manage facility daily operations for an industrial battery and charger distributor. Responsible for service desk, dispatch, inventory, a/p and a/r. Maintain relationship will a select group of customer and sell equipment as required.

Manage facility operations for Komatsu Forklift, leading forklift manufacturer located; factory store. Provide inventory, customer, and information management to maximize branch profitability and Total Customer Satisfaction. Sales management including hiring and training sales staff. Branch Department oversight including hiring Parts Department Manager and Service Department Manager. Managed I.T. support for all hardware and software related issues. Highly skilled in Microsoft Office, including Word, Excel, Access, and Outlook. Rental/Used Equipment Manager Jan 05 ­ June 06 Managed Used Equipment including asset control, purchasing, repairs, and quoting. Increased annual GP % from less than 10% to greater than 20%. Increased annual department profits by $150K. Developed and implemented a standard pricing matrix and marketing plan to increase unit sales. Unit sales grew from 35 retail sales to 60 retail sales. Implemented and standardized reconditioning criteria for 3 tier level selling.

Managed Rental department. Grew annual sales from $1M to $2.5M in 4 years. Managed inventory of 350+ forklifts. Responsible for rental assets at 4 locations. Designed and implemented computerized system for inventory tracking, unit productivity, monthly-yearly asset tracking and utilization, and document printing. Developed attachment niche market and became the area leader for clamp attachments. Managed transportation of all forklifts to and from customer locations.

Manage all day-to-day aspects of a construction, industrial, and do-it-yourself equipment rental operation. Increased sales 25% through a system of mailings, on-site sales calls, and telemarketing. Designed and implemented procedures for accurate processing of weekly/monthly financial data, including sales, and for accurate and timely equipment dispatching which resulted in a 66% reduction in the amount of time equipment remained on location while not on rent. Responsible for accounts payable collections including small claims processing. Responsible for all employee matters including training and orientation.

Management of a two-location rental operation with full responsibility for P&L, human resources, operations and total customer satisfaction. Developed annual sales of $1M on $750 K of inventory. Coordinated activities of 30 employees including: supervising, training, evaluating, motivating and documentation. Developed effective procedures for tracking and recovery of inventory while increasing employee accountability and decreasing equipment loss. Developed a safety and emergency procedures plan, which included monthly safety meetings, facilities inspections and documentation. Reorganization of store layout to insure safety and service while maximizing footage.