· Responsible to work directly with the Verizon Business Core Account Teams and customer, to direct strategic Hosted VoIP solution development to both new and existing customer base. · Provide field support, including participating in sales calls, in an effort to integrate the Sales, Marketing, Operations and Network Engineering functional areas to ensure a successful customer sale and implementation process.· Prepare and approve network designs/solutions based on customer requirements,… Show more · Responsible to work directly with the Verizon Business Core Account Teams and customer, to direct strategic Hosted VoIP solution development to both new and existing customer base. · Provide field support, including participating in sales calls, in an effort to integrate the Sales, Marketing, Operations and Network Engineering functional areas to ensure a successful customer sale and implementation process.· Prepare and approve network designs/solutions based on customer requirements, including orchestration between (Business Consultants, Bid Management, Operations, Customer Services, Implementation and Billing) multiple departments to ensure total solution is brought to a customer.· Take joint ownership of accounts with Account Manager and lead account management on all technical issues.· Provide input for proposals/RFPs/RFIs by producing network diagrams, responses, etc to Technical Sections against Verizon Business standard/non-standard deliverables and required technical oriented descriptions, thereby demonstrating how client business goals can be met.· Develop and maintain a comprehensive understanding of both the communications industry and Verizon Business systems, procedures, networks, products and services to enable effective client communications.· Work with Product Marketing to relay customer non-standard requests and to understand upcoming enhancements to be able train customers and account teams. Show less

Pre Sales Technical Support· To help, advise and guide Clients in selection of appropriate solutions to match identified business needs and to provide technical information/support to Sales Account Managers in the achievement of Global revenue objectives.· Provide field support, including participating in sales calls, in an effort to integrate the Sales, Marketing, Operations and Network Engineering functional areas to ensure a successful customer sale and implementation process.·… Show more Pre Sales Technical Support· To help, advise and guide Clients in selection of appropriate solutions to match identified business needs and to provide technical information/support to Sales Account Managers in the achievement of Global revenue objectives.· Provide field support, including participating in sales calls, in an effort to integrate the Sales, Marketing, Operations and Network Engineering functional areas to ensure a successful customer sale and implementation process.· Solution development and architectural network design for voice over IP, traditional voice and data services including: collocation, customer premise equipment, maintenance, installation and managed services.· Communicates with clients about emerging technologies, communication strategies and develop an understanding of clients business needs in order to protect, retain and increase revenues.· Pre-sale technical consultation and analysis for data/voice applications, convergence technologies, IP base technologies, security strategies, and disaster recovery. Show less

Provided direct customer service/support for MCI's Largest National Account(s) with assigned account-based revenue of $5M/year. Implemented Dedicated Voice, Data, and Internet Services. Penetrated existing clients with new services. Investigated and resolved all billing issues, implemented special customer contracts and provided Mgt with weekly reports on client-base status.

Provided dedicated, customer service/support for MCI's medium to large customers in the San Jaquin Valley. Implemented Dedicated Voice, Data, Penetrated existing clients with new services. Investigated and resolved all billing issues, implemented special customer contracts and provided Mgt with weekly reports on client-base status.