Steven W. Email & Phone Number

A skilled and successful Continuous Business Improvement Specialist with an excellent record of success in leading customer journey reviews, working with stakeholders at all levels and overseeing the implementation of changes. These changes range from small tactical changes through to large scale technology implementation, my role has been in the design of those changes and the implementation of the tactical changes. My objective is to always leave the area reviewed better than it was when I arrived. This doesn’t just include an improvement in the customer experience but also upskilling of colleagues to ensure any changes that are made are then sustained.> End to end Customer Journey / Process Reviews> Detailed Analysis of Customer Journeys / Processes> Running Pilots and Case Studies> Managing and Overseeing Customer Journey Improvement Programmes> Creating Multi-levelled Process Maps / Models across functions> Leading and Delivering Lean Capability Uplift Programmes> Writing Robust Business Cases> Leading, Developing and Delivering improvement proposals for Senior Leadership> Leading Operational Excellence Interventions to Improve Performance and enable Continuous ImprovementI am available to discuss any opportunities, please contact me via email: sjw1971@msn.com> Ensuring a Sustainability Plan is created and maintained