Steven Yates Email & Phone Number

United States

I am excited to be part of Freshworks as a senior Business Development Manager, where I focus on driving growth and expanding our client base.At Freshworks, I am committed to fostering strong client relationships and contributing to the company’s mission of delivering exceptional customer experiences. My goal is to leverage my skills and experience to drive success and achieve outstanding results.Let’s connect and explore how Freshworks can help transform your business!

United States

May/3/2024

United States

I've progressed through a dynamic career path, advancing from Sales Development Representative to Senior Sales Development Representative before taking on my current role. My primary focus centres on Sales Outreach and Lead Qualification within the US market, where I consistently identify and target potential clients, demonstrating a keen eye for valuable business prospects. Leveraging my adaptability and strategic thinking, I execute strategic outbound sales initiatives across various channels, including phone, email, and other communication platforms.I engage in insightful conversations to understand leads' needs and align them with our solutions, displaying exceptional analytical skills. Crafting tailored product presentations has been a core strength, addressing specific prospect needs and highlighting the unique value proposition of our SaaS offerings, all while showcasing persuasive communication and extensive product knowledge. I excel in managing a dynamic sales pipeline and ensure seamless pipeline reporting for accurate quarterly sales forecasting and data-driven decision-making.I lead negotiations and adeptly prepare, present, and close commercial agreements. My commitment to clients extends to the seamless transition from sales to implementation, as I collaborate closely with the onboarding team, demonstrating leadership and a client-focused approach. Additionally, I contribute to contract negotiation and ensure meticulous adherence to all legal and compliance requirements, showcasing a thorough understanding of regulatory nuances.

As a Business Development Executive, I played a pivotal role in client targeting within the US market. My proactive approach to business development led to the identification and targeting of potential clients, showcasing my commitment to driving growth and revenue.I implemented dynamic communication initiatives by conducting outbound sales outreach through phone, email, and various communication channels. This approach allowed for versatility and adaptability in reaching prospective clients and engaging them effectively. Furthermore, I excelled in conducting insightful needs assessments, using consultative conversations to skilfully qualify leads deeply and align them with our solutions.Additionally, I managed the chat request line, engaging with prospects interested in Infrascale. By providing them with relevant information and tailored solutions, I enhanced client satisfaction and engagement. My role encompassed not only outreach and qualification but also direct client interaction, underlining my dedication to delivering exceptional client experiences and fostering meaningful relationships.

Bengaluru, Karnataka, India

I played a crucial role in ensuring a seamless customer experience. One of my key responsibilities was to answer incoming calls promptly and professionally, addressing queries related to the education and employment verification process. This prompt response not only resolved customer inquiries but also bolstered the company's exceptional customer service reputationI executed verification procedures meticulously, adhering to industry standards, and prioritizing accuracy and reliability in maintaining the verification process's integrity. In addition, I proactively initiated outbound calls for follow-ups, ensuring timely responses and efficient closure of verification requests, emphasizing my dedication to delivering top-notch customer service.I actively monitored my performance during calls, striving for continuous improvement and upholding strict adherence to company standards and quality benchmarks. Beyond personal growth, I played a part in driving process improvements by providing constructive feedback. This collaborative effort resulted in increased efficiency and effectiveness in our verification processes, ultimately enhancing the overall quality of our services.

Bengaluru, Karnataka, India

In my role as a Business Development Support Executive, I had a diverse set of responsibilities. I conducted training sessions to enhance the team's professional skills, focusing on email etiquette, business communication, and interpersonal skills. These training sessions not only improved our team's capabilities but also made our client service exceptional.I actively engaged with clients through email and phone, effectively explaining our value and how our services could benefit them. This approach helped us build strong client relationships and boost business growth. Additionally, I provided hands-on guidance during the On-the-Job Training (OJT) for new team members, ensuring their smooth transition into our team. I also successfully converted leads from the OJT program into profitable deals, showcasing the effectiveness of our training and my sales expertise, which significantly contributed to our company's success.