Steven Schaefer Email & Phone Number

Pensacola, Florida Area

Certified coach, speaker, trainer and mentor embracing the John Maxwell leadership philosophy. Serve as Strategic Consultant in areas that include: - Hospitality Business Plans- Service and Product Strategy Development- Growth Planning

Leader of operations for Engineering, F&B, Lodging, Spa, all Retail, and Transportation services for a 2,400 acre vacation resort destination generating $80M+ in sales. Premiere property offers 30 neighborhoods plus luxury beachfront hotels, as well as 4 championship golf courses, 19 pools, 65,000 sq.ft. of meeting space, and full service marina.• Empowered a staff “culture of excellence” by leveraging individual strengths / talents in the delivery of personalized guest service, which helped drive business during BP Crisis in the Gulf.

Oversaw daily operations of this AAA Five Diamond, 444-room, 24-acre ocean-front resort with world class food and beverage program generating $70M in revenue. Managed workforce of 600 staff members. • Galvanized the staff, developing promotable team members by creating a positive work environment while advancing the career and promoting 10% of the management team annually.

Pre-opening/opening team member for 300-acre Ritz Carlton gated community featuring a signature Jack Nicklaus Golf Course, Estate Homes, world-class spa, and 65,000 sq.ft. Addison Mizner styled Club House.• Led by example, setting exceptionally high standards to deliver high-touch, customized service - to the smallest gesture. Personally opened club house and prepared private culinary feast for international dignitaries, winning lifetime loyalty of guests.

Led a team of 350 managers and employees generating $32M+ in F&B revenue for this Mobile Five Star, 463-room oceanfront resort which still serves as the flagship of the company. Orchestrated opening of the Golf Resort, a 295-room property with AAA Five Diamond fine dining restaurant, 24-hour room service, catering and conference services, pool and beach amenities.• Hosted Mobil Five Star Event, attended only by select hoteliers who have achieved Five Star ratings; created world-class luxury occasion exclusively through in-house staff and services, including floral and carpenter / craftsmen shop.

Arlington Heights, Illinois

Opened 140-seat white tablecloth Bistro and bar, 4,000 square foot Metropolis Ballroom, and 80-seat Boiler Room jazz supper club. Handled daily accounting, human resources, advertising, marketing and customer relations.• Masterminded the creation of a community driven theater, as a supporter of the arts, featuring and servicing the performances of second city.

Directly oversaw $120M F&B operation with 800 employees and managers. Hired to assist in opening Phase II - making a total of 2,400 guest rooms, 30+ restaurants / bars, casino, beach and pool venues, catering and conference services, and 24-hour world-class room service.• Redesigned and rebuilt iconic destination resort; planned and oversaw star-studded opening event featuring Colin Cowie and Quincy Jones.

Executive Chef / Food & Beverage Director ‐ The Ritz-Carlton, Amelia Island, Florida and other properties Opening team member serving on Executive Committee and heading a culinary staff of 65 chefs and cooks; added responsibilities of F&B Director, resulting in managing 300 employees and 7 managers.• In pursuit of excellence, opened first Five‐Diamond Restaurant in Florida for Ritz‐Carlton.