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DELIVER WORLD-CLASS, PERSONALIZED GUEST SERVICE THROUGH HIGH-PERFORMANCE TEAMSCustomer-centric and hands-on GENERAL MANAGER / OPERATIONS EXECUTIVE passionate about developing the highest performance teams who deliver world-class, personalized guest service. Exceptionally skilled at leading organizations through transformation and growth to restore profitability. Proven ability to introduce new ways of thinking into entrenched organizations by creating a shared vision, gaining buy-in, and leveraging individual strengths to build / retain highly engaged employees. Demonstrated strong and decisive leadership competencies as well as adaptability in responding to constantly changing organizational demands. Notable track record of success in start-up and turnaround operations both in the US and international locations.Specialties: Sales & Guest Service Revenue & Profit Growth Budgeting & Finance Strategic Planning Organizational Optimization Team Building & Leadership Operations Management
The John Maxwell Company
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Founding MemberThe John Maxwell Company 2010 - PresentPensacola, Florida AreaCertified coach, speaker, trainer and mentor embracing the John Maxwell leadership philosophy. Serve as Strategic Consultant in areas that include: - Hospitality Business Plans- Service and Product Strategy Development- Growth Planning
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Vice President Of OperationsSandestin Golf And Beach Resort 2010 - May 2012Leader of operations for Engineering, F&B, Lodging, Spa, all Retail, and Transportation services for a 2,400 acre vacation resort destination generating $80M+ in sales. Premiere property offers 30 neighborhoods plus luxury beachfront hotels, as well as 4 championship golf courses, 19 pools, 65,000 sq.ft. of meeting space, and full service marina.• Empowered a staff “culture of excellence” by leveraging individual strengths / talents in the delivery of personalized guest service, which helped drive business during BP Crisis in the Gulf. -
Hotel/Resort ManagerThe Ritz-Carlton, Amelia Island 2004 - 2010Oversaw daily operations of this AAA Five Diamond, 444-room, 24-acre ocean-front resort with world class food and beverage program generating $70M in revenue. Managed workforce of 600 staff members. • Galvanized the staff, developing promotable team members by creating a positive work environment while advancing the career and promoting 10% of the management team annually. -
General ManagerRitz Carlton Jupiter 2002 - 2004Pre-opening/opening team member for 300-acre Ritz Carlton gated community featuring a signature Jack Nicklaus Golf Course, Estate Homes, world-class spa, and 65,000 sq.ft. Addison Mizner styled Club House.• Led by example, setting exceptionally high standards to deliver high-touch, customized service - to the smallest gesture. Personally opened club house and prepared private culinary feast for international dignitaries, winning lifetime loyalty of guests.
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Director Of Food And BeverageThe Ritz-Carlton Naples 2001 - 2004Led a team of 350 managers and employees generating $32M+ in F&B revenue for this Mobile Five Star, 463-room oceanfront resort which still serves as the flagship of the company. Orchestrated opening of the Golf Resort, a 295-room property with AAA Five Diamond fine dining restaurant, 24-hour room service, catering and conference services, pool and beach amenities.• Hosted Mobil Five Star Event, attended only by select hoteliers who have achieved Five Star ratings; created world-class luxury occasion exclusively through in-house staff and services, including floral and carpenter / craftsmen shop. -
Chef / ProprietorJ Gerard’S Bistro 1999 - 2001Arlington Heights, IllinoisOpened 140-seat white tablecloth Bistro and bar, 4,000 square foot Metropolis Ballroom, and 80-seat Boiler Room jazz supper club. Handled daily accounting, human resources, advertising, marketing and customer relations.• Masterminded the creation of a community driven theater, as a supporter of the arts, featuring and servicing the performances of second city.
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Vice President Of Food And BeverageAtlantis 1997 - 1999Directly oversaw $120M F&B operation with 800 employees and managers. Hired to assist in opening Phase II - making a total of 2,400 guest rooms, 30+ restaurants / bars, casino, beach and pool venues, catering and conference services, and 24-hour world-class room service.• Redesigned and rebuilt iconic destination resort; planned and oversaw star-studded opening event featuring Colin Cowie and Quincy Jones.
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Executive Culinary RolesThe Ritz-Carlton Hotel Company Llc 1987 - 1997Executive Chef / Food & Beverage Director ‐ The Ritz-Carlton, Amelia Island, Florida and other properties Opening team member serving on Executive Committee and heading a culinary staff of 65 chefs and cooks; added responsibilities of F&B Director, resulting in managing 300 employees and 7 managers.• In pursuit of excellence, opened first Five‐Diamond Restaurant in Florida for Ritz‐Carlton.
Steven Schaefer Skills
Steven Schaefer Education Details
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The Ritz Carlton Leadership CenterHospitality
Frequently Asked Questions about Steven Schaefer
What company does Steven Schaefer work for?
Steven Schaefer works for The John Maxwell Company
What is Steven Schaefer's role at the current company?
Steven Schaefer's current role is Hotel Operations Exec who Delivers World-Class, Personalized Service Through High-Performance Teams.
What is Steven Schaefer's email address?
Steven Schaefer's email address is ss****@****ail.com
What is Steven Schaefer's direct phone number?
Steven Schaefer's direct phone number is +167838*****
What schools did Steven Schaefer attend?
Steven Schaefer attended The Ritz Carlton Leadership Center.
What are some of Steven Schaefer's interests?
Steven Schaefer has interest in New Technology, Volunteering Destin Worship Center, Snowboarding, Running, Golf.
What skills is Steven Schaefer known for?
Steven Schaefer has skills like Customer Service, Hospitality, Leadership, Hotels, Leadership Development, Hospitality Industry, Resorts, Food And Beverage, Hospitality Management, Cooking, Business Strategy, Customer Satisfaction.
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