Steven Goldberg Email & Phone Number

Schaumburg, Illinois

• Providing customer support for TariffShark – the utility industry’s leading software solution for federal (FERC) and state (California Public Utility Commission) regulatory agency compliance.
• Developing and maintaining online support resources including: user guides, marketing and instructional video library, as well as training screencasts for the TariffShark support team
• Direct one-on-one onsite and online customer training
• Direct customer support via TariffShark support phone line and email inquiries
• Email and website marketing to increase customer awareness of support tools
• Product quality assurance including bug writing and testing

Providing science and technology companies with marketing, product, project, and strategy support. My services range from copywriting, web ad optimization, campaign and project coordination and management, all the way to competitive analysis and “go-to-market” planning and implementation.Past projects include: Technical Writer (Links Technology Solutions.

Greater Chicago Area

• Using my lifelong passion for baseball to help players, who are late-starters, gain the skills needed to play and love the greatest sport.
• Teaching safe and fun drills, while using terms and analogies that young players can understand, I can help your 9 - 12 year-old gain the baseball experience and confidence to CATCH-UP PLAYING AND LOVING BASEBALL!

• Easton baseball bat and equipment specialist.
• Providing retail store inventory, merchandising, marketing, and sales feedback for the industry leading manufacturer of baseball bats.
• Training store associates on features and benefits while helping parents and their young players select the best baseball equipment for their level of play. "While a great bat won't guarantee success at the plate....An.

• Developed and executed direct marketing plans to ensure sales growth for company’s flag-ship proprietary brands – Masterflex® pumps, Oakton® water testing instruments, and InnoCal® calibration services.
• Over $70M P & L accountability for the three brands combined.
• Consistently grew InnoCal brand sales by over 20% each year.
• Achieved industry surpassing growth for Masterflex and Oakton brands.
• Recommended AOP for each brand, justified appropriation from overall budget for each brand-based project, adhered to allocated funds, and maximized ROI.
• Coordination and management of the Oakton Wholesale Price Lists to a network of channel partners.

• Role model/leader for a team of four product managers. Responsible for hiring, development, and coaching. Formal training in candidate interviewing, performance improvement, employee recognition, and conflict resolution.
• Direct product management of two of the company’s highest profile lines - pH Meters and Laboratory pH Electrodes.
• Total group P & L accountability for 20+ lines, 100’s of suppliers, and 1000’s of part numbers representing over $25M in sales.
• Represented the Americas (North, Central, and South) as part of a global team to develop a new line of benchtop pH meters.
• Resourced a $1M private-label line of pH buffers to increase margin by 10%.
• Managed departmental pricing process to reach annual goals and corporate directives regarding sales growth, profitability, and suppler co-op and rebate maximization.

• Responsible for day-to-day product portfolio management including catalog and web content, pricing, part number maintenance, securing supplier support, product availability, new product pipeline and activation, and.
• Twice successfully coordinated merchandising and personnel for a 40’ x 40’ tradeshow booth at the largest laboratory instrument exhibition in North America.
• Team lead for any annual market-specific direct mail catalog and tradeshow
• Supportive role in launch of several new private-label products

• Product and supplier management responsibilities for laboratory and safety-related equipment, supplies, and instruments for a small-privately held distributor.
• Mentored and trained two product managers.
• Product development and design for Heathrow Scientific, a self-manufactured, proprietary line of laboratory plasticware, liquid handling devices, and basic equipment available through Daigger and other lab supply.

• Product and supplier management as well as customer technical support.
• Extensive technical copy and specification writing.
• Catalog layout and basic design work.

• Trained physicians and medical students research techniques while conducting clinically-related laboratory studies.
• Maintained accurate records of all data collected and performed basic statistical analysis.
• Wrote or reviewed all methods sections for published reports.
• Maintained laboratory equipment, instruments, and procured supplies."Separation of Myocardial Versus Peripheral Effects of Calcium Administration in Normocalcemic and Hypocalcemic States Using Pressure‐Volume.