Steven Armstrong Email & Phone Number

Columbus, OH, US

Joint Base Lewis-McChord

• Led 48 administrative and logistics employees coordinating movement of property for employees transferring to domestic and international assignments from Joint Base Lewis-McChord, WA.
• Created multiple Microsoft Access databases that reduced redundant inputs by 66% and ultimately saved 260 work hours annually
• Collected and analyzed data from two personal property shipping IT systems using SQL database scripts and queries; developed spreadsheets and presentations to display trends and predictions
• Adjusted schedules and section manning to accommodate an increased workload; resulted in the successful movement of 38K shipments
• Analyzed office procedures, developed new processes; saved $500K and 78 working hours
• Provided employee mediation and addressed customer complaints and comments

Colorado Springs, Colorado Area

• Managed 22 employees performing coordinating movement of property for employees transferring to domestic and international locations from Colorado Springs, CO.
• Provided technical guidance to supervisors at 33 support offices from a regional shipping office
• Created 5 flowcharts building the foundation for refined personal property shipping processes that were adopted at 3 regional Air Force shipping offices
• Leveraged technology to implement a new short notice shipment booking process; reduced commercial carrier response time to the Air Force by 97%

Colorado Springs, Colorado Area

• Led 4 IT staff members in Tier 1, 2 & 3 level activities in support of 100 employees.
• Managed maintenance of 140 workstations / laptops and 12 servers with a 99% uptime
• Lead Technician in charge of the document management software (OnBase, Hyland Software INC.); managed over 7.8 million document files and made sure they remained secured
• Developed automated process to import scanned emails and faxes into OnBase, eliminated over 70 hours of scanning time
• Trained 45 employees in advance OnBase techniques; reduced processing times from 4 minutes to 15 seconds
• Applied over 1,000 security fixes and patches alleviating the potential of stored data being comprised and ensuring vulnerabilities were reduced

FE Warren AFB, Cheyenne, WY

• Supervised a staff of 3 administrative specialists briefing transferring employees on shipping entitlements.
• Created an access database to track shipping applications; eliminated redundant file searching increased customer response time by 50%
• Provided top notch customer service—recognized by customers as the “Absolute Professional

Rhein Main AB Germany

Responsible for the fast and efficient processing of cargo and mail. Prepares, completes, and maintaned air movement records, documents and reports. Inspected and operated material handling equipment.

Malmstrom AFB, MT

Responsible for outbound shipment preparation. Shipment planning duties to include, selection of proper routing using the most cost effective means. Prepare all associated documentation. Prepare hazardous material for safe transport.

Microsoft Software & Systems Academy

Bachelor'S Degree, Information Technology