Steven Atkinson Email & Phone Number

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Oversee all facets of daily operations, including multiple contracts covering North Carolina and Virginia, generating $100K+ in revenue; Direct operational functions such as sales, business development, client relations, staff leadership, and equipment installation and maintenance.• Devise and implement strategies to achieve service level agreement (SLA) terms, and participate in monthly and quarterly meetings to assess and close gaps in performance and compliance.• Work to uncover opportunities for business development and maintain open lines of communication to align organizational goals.• Maintain communication with clients via phone, email, and during onsite visits; visit key clients annually. Perform or assign simple to complex installation functions such as Network Design and Implementation, pulling cable, anchoring or mounting equipment, installing security features, and training customers.• Prioritize and plan service calls, and coordinate reparative and preventative maintenance of IT equipment, including Networking and Switching, Desktop, Laptop, Workstation, Server, and POS equipment.

Raleigh-Durham, North Carolina Area

• Maintained 275 ATM machines, including troubleshooting MS Windows software and network issues and executing reparative and preventative maintenance; assisted, directed, and collaborated with ATM specialists to resolve hardware and software issues.• Transported, handled, and safeguarded large amounts of money during ATM replenishments.• Communicated with management and customers to investigate and resolve service issues.• Devised and instituted proactive maintenance plan by analyzing historical maintenance issues related to previous failures.• Compiled, prepared, and presented technical data for ATM staff meetings to improve customer service and performance.• Forge and manage client relationships and communicate service action plans to maximize satisfaction and experience.• Prioritize and plan service calls, and coordinate reparative and preventative maintenance of financial equipment, including ATMs, drive-up and conventional equipment• Provide 1st and 2nd line maintenance for Brinks, and Wells Fargo ATM’s.• Reinforce and maintain material control processes and company policies and procedures relating to keys, combinations, alarms, and parts inventory.

Raleigh-Durham, North Carolina Area

• Secured partnerships with local GC’s and EC’s that lead to rapid growth in the company.• Responsible for increasing profitable company revenue that lead to company expansion from 4 employees to 33 employees in 1 year.• Designed, implemented, and negotiated major construction and service contracts that included the full network and communication infrastructure including all Low Voltage Cabling, Network Equipment and Configuration, and oversaw all data migration from legacy systems to secured networked environments.• Operated as Field Project Manager for companies Including United Healthcare, Ft. Bragg, Durham VMAC, and Wake County Public Schools• Worked as the Field Engineer overseeing the development and implementation of critical IT level technology projects including United Healthcare, Wells Fargo and Wake Tech Community College.• Designed and submitted government networking bids using AutoCAD, Planswift and other highly advanced software

Raleigh-Durham, North Carolina Area

• Strategic Connections is a licensed low voltage and unlimited electrical contractor specializing in the design and installation of communication and power infrastructure.• Responsible for consulting with potential prospects and offering solutions in services including design engineering and cabling, audiovisual systems, high definition display systems, card access, and business telephone systems

Raleigh-Durham, North Carolina Area

• Responsible for managing and sourcing new Staples Copy & Print Shop and Best Copy customers targeting mid to large-size businesses in the RDU area and developing relationships that lead to additional sales of company products and services.• Responsible for increasing the sales volume of current Staples Copy and Print Shop and Best Copy customers within the store’s region.• Staples Sales Management Training Program Graduate · 112% to sales goal for 2012• Selected as New Hire Mentor · 111% to sales goal for 2011• Secured a positive 23% comp for the copy center · 186% to sales goal for 2010• Ranked 7th in the country for total sales dollars• 2010 Account Manager of the Year Award• Ranked 14th in the country for total percent to quota

Eastern North Carolina

This is a sales position with the primary responsibility for identifying new prospects, soliciting, selling and implementing Office Depot products and services to the small and medium size market within a defined geography. This position will target markets by direct outside sales with customers that typically have between 20 and 500 white-collar workers. Additionally, the Territory Development Manager will work towards strengthening the business relationships and maximizing the penetration opportunities of existing customers by providing holistic business solutions to customers that typically purchase or have the potential to purchase between $15,000 and $150,000Accomplishments:Southeast Sales Person of the year for 2008Promoted from Business Development Manager to Territory Manager in Jan 09Helped to establish Raleigh Chamber, NC BAR, and NC Association of Realtors Affinity agreementsOver 328% to plan for 2008

Raleigh Nc

Kennedy Office Supply is an 44 year old office products / office furniture dealer home based in Raleigh, North Carolina with locations throughout eastern North Carolina; Henderson, Clinton, Wilmington, Goldsboro, New Bern. Kennedy Office Supply is one of the largest Independent Office Products Dealers in North Carolina.

Enlisted in the U.S. Coast Guard in 1999 for a 2 year agreement. Completed Basic Training at Cape May, NJ. Worked as a Rescue Swimmer, Watchman, and Boat Engineer for Station Chincoteague located on the Eastern Shore of VA. Also, assisted the USCG Cutter Dallas in the Kosovo Conflict in rescue operations.

Bs, Information Technology, 3.4

Engineer'S Degree, Electrical And Electronics Engineering

Helicopter Pilot, Aviation

Activities and Societies: Helicopter Pilots of the Carolinas Learn to Fly Helicopters