Steven Chen Email & Phone Number

Washington, United States

• Install, configure, and maintain servers, storage systems, switches, routers, and firewalls to ensure optimal data center operations and 99.99% uptime
• Monitor system performance and network connectivity using Nagios to proactively address issues to minimize downtime
• Implemented security protocols and access controls in compliance with ISO 27001 and PCI DSS standards to safeguard sensitive data
• Managed data center infrastructure, including rack layouts, cable management, and Power Distribution Units (PDUs), optimizing space and operational efficiency
• Collaborated with network engineers and cross-functional teams to troubleshoot and resolve hardware/software issues

Fairport, New York, United States

• Oversaw data center operations through Cisco switch/router configurations and cable management, promoting optimal network stability
• Configured and maintained Palo Alto firewalls, deploying access controls and threat prevention measures to bolster network security
• Monitored and administered the corporate network environment (LAN/WAN/SAN) using Panorama and SolarWinds
• Created detailed documentation of system configurations, changes, procedures, and incidents in Confluence and Microsoft Excel
• Implemented and enforced robust network security policies and procedures aligned with industry best practices, enhancing threat mitigation and ensuring reliable wireless network connections for over 250 users

Virginia Beach, Virginia, United States

• Managed DNS records and firewall rule configurations to enhance network security and website accessibility
• Performed database backup and restoration in MySQL and MariaDB databases using Rsync
• Resolved Apache log errors and configured PHP modules on LAMP servers for Content Management Systems (CMS) like WordPress
• Configured Exim mail servers and client email programs (IMAP/POP3) to ensure secure email transmission and data confidentiality
• Automated front-line support with scripting in the Zendesk ticketing system, optimizing response times and ensuring SLA compliance
• Enhanced technical support, improving resolution time by 70% and achieving a 95% satisfaction rate through effective troubleshooting

Baltimore, Maryland, United States

• Provided patch management and maintenance for software applications and hardware for printers, phones, laptops, and desktops
• Troubleshot end-user workstation and network issues, using technical knowledge and problem-solving skills to resolve issues quickly
• Securely developed and processed medical forms in QuickBase and WordPress to ensure patient privacy
• Wrote Wiki Markup to provide Q&A documentation for future reference, improving team efficiency and reducing downtime
• Programmed and implemented Google Apps Script Signature Pads into web forms to standardize content formatting