Steve Ward Email & Phone Number

Colchester, United Kingdom

My role here at HBS is to be instrumental in growing the business, focusing primarily on new accounts within the educational sector, finding the right solutions for them.I am passionate about delivering the right results first time and helping save my customers money from their budgets.

Colchester

After a successful quarter for me in 2015, a position became available as a Sales Account Manager.I jumped at the chance to apply for the role, and was successful.My role existed to liaise with current customers of Sportsafe, and discuss with them recent reports and quotations following engineer visits. I was also responsible for making contact with facilities management firms to discuss what we can offer them to add to their portfolio, or compete with other firms for… Show more After a successful quarter for me in 2015, a position became available as a Sales Account Manager.I jumped at the chance to apply for the role, and was successful.My role existed to liaise with current customers of Sportsafe, and discuss with them recent reports and quotations following engineer visits. I was also responsible for making contact with facilities management firms to discuss what we can offer them to add to their portfolio, or compete with other firms for sports safety inspections.I was also well placed to assist our marketing department with areas that could be focused on for new business following my previous role. Show less

Colchester, United Kingdom

My role exists to develop new business relationships and I work closely with our marketing department to devise and implement marketing initiatives.Core Responsibilities- Create and maintain existing customer relationships- Work towards business growth and new customer development- Monitor customer opinion and identify key service requirements- Create and control Customer Relationship Management systems for new and existing customers- To secure… Show more My role exists to develop new business relationships and I work closely with our marketing department to devise and implement marketing initiatives.Core Responsibilities- Create and maintain existing customer relationships- Work towards business growth and new customer development- Monitor customer opinion and identify key service requirements- Create and control Customer Relationship Management systems for new and existing customers- To secure working relationships with large account holders Show less

This role was aimed at providing a high level of customer service in dealing with customer queries, and arranging appointments for our engineers to attend customer sites to carry out the maintenance and repair works of sports, fitness and outdoor play equipment.Core Responsibilities- Arrange and confirm appointments for engineer visits- Work with the logistics manager to ensure a time economical plan for the engineers week of work- Communication with customers… Show more This role was aimed at providing a high level of customer service in dealing with customer queries, and arranging appointments for our engineers to attend customer sites to carry out the maintenance and repair works of sports, fitness and outdoor play equipment.Core Responsibilities- Arrange and confirm appointments for engineer visits- Work with the logistics manager to ensure a time economical plan for the engineers week of work- Communication with customers via phone, email, and fax- Maintain working relationships with account holders. Show less

Working on various newspaper promotions, I worked to ensure high levels of customer satisfaction and help ensure repeat business season on season. Primarily working with the Sun Holidays promotions I dealt with incoming calls from customers with various questions and comments on the application process.Core Responsibilities- Complaint Management- Ensuring calls answered in a timely fashion- Maintaining an excellent standard of communication- Dealing with… Show more Working on various newspaper promotions, I worked to ensure high levels of customer satisfaction and help ensure repeat business season on season. Primarily working with the Sun Holidays promotions I dealt with incoming calls from customers with various questions and comments on the application process.Core Responsibilities- Complaint Management- Ensuring calls answered in a timely fashion- Maintaining an excellent standard of communication- Dealing with multiple computer systems answer customer queries Show less

A Level, English Language And Literature, General

Activities and Societies: Theatrical Productions, playwriting with a group. Music and social planning A levels. AS Levels, GCSEs

English

Activities and Societies: Theatrical Productions, Music groups, Social Events GCSE's Excelling in Maths English, English Literature.

Studying For A Degree In Business While Working Full Time To Reach My Dreams