Tier 4 Technical Support Engineer
Current- Responsive customer call acceptance, effectively answering customer concerns through experience with using Linux, Networking, Storage, Performance, Scripting, and Log Review.
- Member and mentor on the KCS team assisting with creation and lifecycle management of knowledge base articles
- Kubernetes and container SME
- Continuous writing and maintenance of tools, including software and programming protocols such as PHP, Python, C#, ASP.NET