Steven Serrano Email & Phone Number

Saginaw, Michigan Area

As a quality analyst, I work closely with our internal quality team and BCBS Quality to enhance the customer service quality program, reinforce the Service Mentor call strategy, validate customer experience through SQM surveying and ensure accurate calibration with BCBS Client. Expectations: - Have a strong ability to design and present complex, detailed.

Saginaw, Michigan Area

Collaborated with Servicing Partnerships of BCBSM to provide administrative and customer service support for two major Medicare Advantage Organizations Goals | Responsibilities:- Provide World-Class Customer Service through multi-channel communication systems- Strive for First Call Resolution utilizing Ulysses Learning's Service Mentor call strategy.

Saginaw, Michigan Area

Direct team leader and call center supervisor of Customer Service Representatives, Interviewers and Document Processors handling outbound call campaigns and inbound customer interfacing in the Market Research BPOResponsibilities:- Have a full understanding of 13 outsourced projects; their operational and workflow processes - Analyze our teams' key.

Saginaw, Michigan Area

Excelled in various roles as: market research interviewer, documentation specialist, Spanishtranscriber, data entry coordinator, help desk support agent and health insurance benefit/claim analystDisplayed abilities: - Voice quality, typing and documentation skills capturing imperative data from clientele - Dynamic multi-tasking skills; effectively engaging.

Saginaw, Michigan Area

Great Lakes Bay Hispanic Leadership Institute - Office of Continued Education SVSUExperience Attained:- Twelve month program focused on professional development, leadership and networking- Over 50 hours of community service performed for multiple Great Lakes Bay non-profit groups- Accredited leadership training provided by Dow Chemical, Nexteer and.

Saginaw, Michigan Area

Accountabilities: - Measure and exceed company sales goals through exceptional customer service - Encourage team-building and provide managerial support in development of associates through consistent training, coaching and servant leadership Achievement:- Surpassed company expectations and delivered #1 volume, corporate audit score and unit per.

Saginaw, Michigan Area

Began TCP employment as customer service associate in November 2011. Promoted to Sales Lead in September 2013.Expectations:- Act as a Leader on Duty by completing cash wrap operations, opening and closing procedures- Maximize productivity and surpass key store initiatives through customer focused executionAchievement:- Highest customer conversion.

Midland, MI

Skills performed:- Health Risk Assessments including blood pressure screening, lipid profile, and body fat composition- Conduction and evaluation of current circuit, Pi-Yo, body sculpt and spinning fitness classes- Wellness coaching including fitness testing protocol and personal program designAchievements:- 100% score on mid-semester and final.