Steven Serrano Email & Phone Number

New York City Metropolitan Area

New York, New York

• Primary technical contact for all accounts in the NY/metro area but would continue to provide phone support for accounts outside of the NY/metro region. Team Lead supervising a support team of 2-4 first and second.
• Assist Level 1 technicians with hands-on hardware, software, and network troubleshooting.
• Build and implement multi-layer back up plan.
• Work with oversea teams of technicians installing and supporting multiple trading floors and data centers in New York, London, and Hong Kong.
• Coordinate with UK and HK offices on inventory levels and requirements.
• Train and support co-workers on Mighter KVM systems and software.

New York, New York

• As a Field Tech and In-house Desktop Support Technician I was relied on to insure the office infrastructure was up and running at all times and maintained efficiently. The other half of my position allowed me to travel.
• Perform all Market Data IMAC work, alongside our own team and at the direction of the Project Manager.
• Troubleshoot, identify, resolve issues and inform the client of the most appropriate and cost efficient solution.In-house responsibilities:
• Log all client interaction into a custom ticketing system and provide follow-through and successful resolution of these tickets.
• Responsible for network printers and their maintenance.
• Setup and administer RDP on all PC’s to be connected to from an out of network source.

Long Island, New York

• As a PC Technician at Circuit City I would deal with all issues our walk-in/call-in customers would be faced with. The users would have your typical household type of computer issues from viruses/spyware, high memory.
• Utilization of a ticketing system to update and track the progress of end-users PC’s.
• Provided a back-up of files, partition, format, installation, and configuration of Microsoft Windows XP Home/Pro and Microsoft Vista to end-users.
• Installed several different types of security features to shield the PC against spyware, pop-ups, viruses, and other harmful applications.
• Optimization of hardware and software to reduce boot time, remove background processes, delete unwanted files, and disk defragging.
• Hardware upgrades such as hard drives, RAM, video cards, soundcards, and optical drives.

Networking Professional, System, Networking, And Lan/Wan Management

Computer Support Specialist