Steven Serrano Email and Phone Number
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A people-first and highly trusted leader with a proven track record of bringing teams together. Able to offer effective and creative solutions to solve problems. Superb people management and culture-building background. Ability to grow junior and senior team members through consistent 1:1 coaching. Keen ability to have difficult conversations with team members. Accustomed to fast-paced environments. Adept at executing operational initiatives and ensuring successful completion with teams.
Connectwise
View- Website:
- connectwise.com
- Employees:
- 1425
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Senior Account DirectorConnectwise May 2023 - PresentNew York City Metropolitan Area
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Vice President Of Account ManagementAnatomy_It. Feb 2022 - Jan 2023 -
Vice President, Account Management & Professional ServicesAnatomy_It Jan 2021 - Feb 2022
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General ManagerStratx It Solutions (Now Part Of Anatomy_It.) May 2020 - Jan 2021
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Director Of Account ManagementStratx It Solutions, Llc Jan 2017 - May 2020
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Senior Account ManagerStratx It Solutions (Now Part Of Anatomy_It.) Jan 2015 - Jan 2017
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Account Manager & Project CoordinatorStratx It Solutions (Now Part Of Anatomy_It.) Jan 2013 - Jan 2015
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Help Desk & Field TechnicianStratx It Solutions (Now Part Of Anatomy_It.) Aug 2012 - Jan 2013
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Technical Account Manager And In-House Desktop SupportMighter Ltd. Mar 2009 - Jun 2012New York, New YorkPrimary technical contact for all accounts in the NY/metro area but would continue to provide phone support for accounts outside of the NY/metro region. Team Lead supervising a support team of 2-4 first and second level Field Technicians. Visit clients on a daily or weekly basis to build relations and provide support and Project Management for all Mighter related services including Market Data Moves/Adds/Changes, implementation, decommissioning, testing, and upgrading of our custom solutions. Liaise with other vendors on client specifications and needs for custom solutions. Responsible for Mighter related product training and inventory levels on client sites. Support the Mighter side of Market Data applications such as Reuters Dealing, EBS, and Bloomberg on both the front and back end. Followed set SLA’s, policies, and, procedures when assisting clients to ensure proper handling of requests. Maintained a professional attitude and work ethic while providing excellent client service at all times.In-house responsibilities:• Assist Level 1 technicians with hands-on hardware, software, and network troubleshooting.• Build and implement multi-layer back up plan.• Work with oversea teams of technicians installing and supporting multiple trading floors and data centers in New York, London, and Hong Kong. • Coordinate with UK and HK offices on inventory levels and requirements.• Train and support co-workers on Mighter KVM systems and software. -
Field Technician And Desktop SupportMighter Ltd. Mar 2008 - Mar 2009New York, New YorkAs a Field Tech and In-house Desktop Support Technician I was relied on to insure the office infrastructure was up and running at all times and maintained efficiently. The other half of my position allowed me to travel to client sites and work directly on their trading floors and data centers supporting and installing the Mighter brand of KVM Switches, KVM Extenders, Multi-Protocol Keyboards, Media Converters, and KVM software.• Perform all Market Data IMAC work, alongside our own team and at the direction of the Project Manager.• Troubleshoot, identify, resolve issues and inform the client of the most appropriate and cost efficient solution.In-house responsibilities:• Log all client interaction into a custom ticketing system and provide follow-through and successful resolution of these tickets.• Responsible for network printers and their maintenance.• Setup and administer RDP on all PC’s to be connected to from an out of network source.• Set up and maintain POP3 email accounts in Outlook 2003-2010.• Create, edit, and maintain Power Point presentations, the Mighter website, product diagrams, product manuals, and flow charts. Applications utilized were Adobe Photoshop CS5 Extended, Microsoft Expressions, Word, Excel, PowerPoint, Visio, FileZilla FTP, and/or FoxIT Pro PDF Suite.
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Pc TechnicianCircuit City Aug 2007 - Feb 2008Long Island, New YorkAs a PC Technician at Circuit City I would deal with all issues our walk-in/call-in customers would be faced with. The users would have your typical household type of computer issues from viruses/spyware, high memory usage/low RAM, or just a very sluggish PC performances overall. Being a certified HP repair center we would send off all HP hardware for repair free of charge to the customer and reinstall it upon arrival. Laptops and PC’s would vary from user to user; HP to Dell to Acer just to name a few. Hardware and software upgrades were also very common as well as the complete build of a customized PC.• Utilization of a ticketing system to update and track the progress of end-users PC’s.• Provided a back-up of files, partition, format, installation, and configuration of Microsoft Windows XP Home/Pro and Microsoft Vista to end-users.• Installed several different types of security features to shield the PC against spyware, pop-ups, viruses, and other harmful applications.• Optimization of hardware and software to reduce boot time, remove background processes, delete unwanted files, and disk defragging.• Hardware upgrades such as hard drives, RAM, video cards, soundcards, and optical drives.
Steven Serrano Skills
Steven Serrano Education Details
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Netcom Information TechnologySystem, Networking, And Lan/Wan Management -
New Horizons Computer Learning CentersComputer Support Specialist
Frequently Asked Questions about Steven Serrano
What company does Steven Serrano work for?
Steven Serrano works for Connectwise
What is Steven Serrano's role at the current company?
Steven Serrano's current role is Senior Account Director.
What is Steven Serrano's email address?
Steven Serrano's email address is ss****@****xit.com
What is Steven Serrano's direct phone number?
Steven Serrano's direct phone number is +191769*****
What schools did Steven Serrano attend?
Steven Serrano attended Netcom Information Technology, New Horizons Computer Learning Centers.
What skills is Steven Serrano known for?
Steven Serrano has skills like Technical Support, Troubleshooting, Networking, Hardware, Windows 7, Windows Xp, Data Center, Project Management, Servers, Windows Server, Windows, Computer Hardware.
Who are Steven Serrano's colleagues?
Steven Serrano's colleagues are Azaj Shaikh, Mansi Trivedi, Alex Alda, Shreedhar Ette, Ralph David, David Fleisch, David Heinemann.
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Steven Serrano
United States5yahoo.com, dickssportinggoods.com, gte.net, beachbody.com, lipripperz.com4 +190999XXXXX
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