Steven Greene Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

The Gateway Care Coordinator (GCC) provides care coordination and peer specialists services at the Comprehensive Service Center (CSC). Works with the CSC Substance use disorder staff and the CSC Operations Manager to ensure all persons presenting to the CSC are provide appropriate serves to assist with recovery and wellness. Ensures care coordination and peer specialist services are provided appropriately and consistently with the clients being served. The GCC will be responsible for conducting outreach to engage those individuals being referred from inpatient psychiatric facilities, detox facilities, and jail.

Jacksonville, Florida Area

To aid the homeless and at rick of being homeless with with diagnosed mental disorders with the preparation of medical records and applications for SSI/SSDI.

Jacksonville, Florida Area

Peer NavigatorEmpower and coordinate clients to improve and be engaged in medical decisionsProvide one on one mentoring to clients who are newly diagnosed or lost to carePrepares accurate and concise case notesCompleted required releases of information and relevant assessmentsAssist clients in returning to care, and maintaining HIV standards of careWorks as direct support for case management staffCompletes monthly reports and compiles statistical analysis of data in CAREWareNetwork with community providers to assist in meeting client needsMaintain client confidentialityEnsure each client authorized for services rendered are eligible in regards to copay authorizations, and transportationReceive all medication copays for eligible clients. Check that medication are covered under the Ryan White formulary and send copay to AIDS Program Office for approvalWork as a liaison between LSS case managers and approved pharmacy providersAssist clients in identifying available benefits including social and community services Assist in increasing access to care by providing transportation to medical appointments for clientsComplete all CAREWare billing for services under co-pays and transportationEnter client information in CAREWare and file all documentation in client filesMaintain appropriate boundaries with clients at all timesKeep accurate records of services, and keep client files updated and in the appropriate order in accordance with applicable contracts and the cooperative agreementKeep abreast of all guidelines, procedures, and policies as they pertain to the agency and the clientAssist the program director in maintaining the record room for closed files, making certain that files are closed appropriately, and pulled for shredding according to agency/federal requirementsParticipate in community outreach activitiesNetwork with community groups and participate in planning bodies for HIV/AIDS funding in order to advocate for consumers

Jacksonville, Florida

Assisted customers over the phone regarding store operations, product, promotions and orders.Answered questions about product availability, product specifications, pricing, and other questions customers may have about items or orders.Communicated with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other requests.Resolved any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipped merchandise, and expediting an order.Explained problem resolution to customers and probed to ensure customer is satisfied with resolution.Followed standard processes and procedures for referring an issue to support staff or other departments.Adhered to work schedule, including any overtime that may be required.Performed other duties as assigned, i.e. Help desk, call take over for new hires, processed mail orders, mailing list removals by mail.