Steven Fielding Email & Phone Number

Issaquah, WA, US

• Guide strategic communications for Partners in School Innovation, a non-profit aimed at enhancing educational equity. Develop and implement comprehensive communications plans, including crisis management protocols and.
• Crafted and executed a strategic communications plan that continues to guide the organization in managing sensitive issues.
• Engineered a crisis response framework in 2018, which addressed financial misconduct within the organization, including the development of training materials for handling high-stakes inquiries.
• Elevated the CEO's public profile through strategic media outreach, securing a featured spot on the "Coffee & Change" podcast with 65K unique listens across seven continents, with more high-profile appearances planned.
• Authored speeches for the CEO to strengthen executive presence and align leadership communication with organizational goals.

Redmond, Washington, US

• Directed executive communications strategies at Microsoft, targeting the Data and AI sector. Guided the creation and dissemination of high-impact content and speeches for internal and external stakeholders, including.
• Coordinated the development and delivery of a key speech at a software development conference in Las Vegas, which engaged 2K+ developers and enhanced their understanding and application of Data & AI concepts.
• Facilitated the production of a fireside Q&A discussion for investors, working alongside the investor relations team to foreground Microsoft's progressive strides in Data & AI.
• Assisted in crafting and executing a specialized presentation for premier Japanese partners at Microsoft's Redmond campus, which was well-received for its clarity in communicating Microsoft’s strategic direction and.
• Contributed to strategic communications for Volvo’s truck division, emphasizing innovative AI applications in autonomous trucks, thereby reinforcing Microsoft’s image as a pioneer in responsible AI technologies.

Broomfield, CO, US

• Oversaw community engagement strategies at Conga, focusing on advancing user interaction and knowledge of the company’s Salesforce-based technology solutions. Led content development initiatives and community site.
• Created a targeted engagement plan for the unmanaged growth segment of the customer base, representing one-third of CONGA’s clientele, which began to show promising increases in customer interaction and satisfaction.
• Navigated early challenges of team restructuring and leadership changes, maintaining focus on strategic community engagement and user experience improvements, resulting in a 20% boost in community satisfaction ratings.
• Established a foundational framework for customer journeys, aiming to resolve key pain points and refine the overall customer experience through tailored content and community interactions.

Bellevue, WA, US

• Steered content and community marketing initiatives at SAP Concur, focusing on deepening customer engagement and advancing user knowledge of advanced service functionalities. Spearheaded internal evangelism to foster.
• Spearheaded the CovAID Business Festival, a two-day virtual event aimed at supporting SMBs during the early days of the pandemic, delivering significant ROI and strengthening SAP Concur's position as a trusted partner.
• Achieved a 200% increase in active solution administrators within the customer base, growing from 500 to 1.5K client contacts through targeted engagement strategies.
• Expanded registered community members by 500%, from 2K to 12K, broadening the platform’s reach and user interaction.
• Orchestrated a cross-functional initiative that cultivated rich content ecosystems across the company, resulting in a 46% rise in site unique visitors and 1M+ page views.

Modesto, California, US

• Directed strategic content initiatives to elevate the company's brand and the CEO's personal profile among Microsoft's customer base. Orchestrated a comprehensive content strategy that included event planning, social.
• Organized and executed a major branding event that attracted 200+ attendees, fostering community engagement and establishing a new customer base through effective content delivery and event management.
• Navigated the challenges of a shifting marketing support landscape, maintaining focus on cost-effective content strategies and influencer collaborations that opened new channels for audience interaction, achieving a.

Redmond, Washington, US

• Drove impactful marketing strategies and communications efforts across Microsoft's small business, entrepreneurial sectors, and the Worldwide Licensing & Pricing (WWLP) team. Played a pivotal role in establishing.
• Promoted from Sr. Analyst / Press Relations Manager, WWLP to Sr. Marketing Manager, US SMB & Distribution within three years.
• Orchestrated executive communications, including speechwriting and social media strategies, for Microsoft's VP, significantly enhancing leadership visibility and influence.
• Spearheaded the "Business & Burgers" web series, attracting 750K views across 33 episodes, and substantially increasing engagement with the SMB audience.
• Co-chaired national initiatives like National Entrepreneurship Week and SBA’s InnovateHER, broadening Microsoft’s outreach within the small business community.

Redmond, Washington, US

• Drove strategic communications and delivered ongoing counsel to the Microsoft Worldwide Licensing & Pricing (WWLP) Senior Leadership Team
• Responsible for end-to-end development and execution of analyst and press relations programs for WWLP including social media channels via blog and Twitter
• Cultivated and nurtured positive cross-group collaborative relationships with key product groups to ensure licensing changes were represented and landed smoothly with analyst and media audiences