Founder & Design Solutionist for Div3rgent Creative; an online digital presence agency specializing in web design, UX/UI, maintenance, security & SEO.

Master of Arts in Mass Communication with a concentration in Web Design

* Providing support for a multitude of clients in a Managed Service Provider environmenton both Microsoft Azure and local Windows platforms* Supporting all systems including, but not limited to servers, PC’s, network (WLAN andLAN), firewalls, Office 365, POS systems, and other cloud and network connectedsystems* Provide security support for client environments pertaining to any email or systemscompromises, phishing threats, multifactor authentication and general education ofclients on how to better protect themselves and their business in terms of cybersecurity* Onboarding and offboarding of client employees; responsible for client requestedadditions, deletions and other changes to Windows Active Directory and Office 365environments* Responsible for coordinating upgrades and updates with third party vendors on clientservers and systems

* On-Site support for Softrim client – Amavida Living (Independent Living, Assisted Living& Memory Care). Provided support for all Amavida Living on-site staff and systemspertaining to servers, network, PC’s, medical alert pendant system, POS and printingsystems* Also provided dynamic hardware, software, and network support to a wide range ofclients in both physical and virtual environments for a Managed Service Provider (MSP)* Supported clients remotely in a 1000+ server multi-tenant environment acting as theprimary point of contact for both server and desktop issues* Provided support for a dedicated client consisting of dozens of assisted and independentliving communities in a Citrix environment utilizing XenApp Desktop and Citrix Receiver* Responsible for onboarding of clients’ new employees, including Active Directory,Exchange, Office 365, and other 3 rd party applications* Coordinated troubleshooting and escalation with on-site teams to ensure quick andexemplary service and resolution

* Built and maintained Windows 2012 R2 and Windows 2008 R2 SP1 servers in a 500-server, 100% virtualized environment for Managed Service Provider (MSP) * Built and maintained Windows 2012 R2 RDS servers for use with electronic health record (EMR/EHR) applications in the enterprise production environment* Provided remote support for client terminal servers, SSL VPN, RDS connectivity* Built and migrated client environments to specification of client needs in a multi-tenant environment* Responsible for onboarding of new employees, including Active Directory, Exchange, Salesforce, Kaseya, Lync and other account creations, as well as desktop and laptop builds and application configuration as per role requirements * Responsible for mobile device management (MDM) via Airwatch* Racked, installed and monitored data center equipment as per NOC monitoring policies* Tracked, purchased and applied support contracts and license renewals as applicable to client hardware and software

* Performed data migration of VM's for project related to SAN reconfiguration.* Planned and executed upgrade of Extensis font management server for Marketing department.* Coordinated and performed install of KeyShot 3-D rendering software with Product Development team. Stood up floating license server for client use on multiple machines.* Managed mobile device upgrade from Blackberry to iPhone for users in NYC corporate office.* Effectively supported C-Level executive team and user population in all needs pertaining to Windows and Mac workstations. This included repairs, upgrades, reimages, print issues, Active Directory account creation and terminations, physical security access, audio/visual, and all other troubleshooting and daily support activities.

*Built virtual servers using vSphere in a fast-paced environment to facilitate the needs of a rapidly expanding company. Also installed several ESX servers to help handle the quickly growing needs of the company.*Streamlined the server validation process used by IT Quality Assurance to ensure complianceunder SOX 21 CFR Part 11. Acted as the primary executor of the process validating both physical and virtual servers to ensure they met FDA guidelines for IT systems as they were integrated into production.*Data protection administrator responsible for enterprise backup and restoration strategies and daily administration of enterprise backup jobs on the vRanger, EMC Networker, and NetBackup platforms. This included overseeing the daily, weekly, and monthly backup jobs on Data Domain deduplication devices and Dell PowerVault tape libraries.*Responsibilities also included maintaining the retention schedules of the backup tapes in conjunction with an offsite provider.*Worked closely with fellow colleagues in Network Operations and IT management to plan and execute office move from Hawthorne, NY to Ardsley, NY. This included moving the existing data center hardware to a new data center, racking new Cisco switches in data closets for user connectivity, and ensuring that user population of 250 in-house and 150 field users retained connectivity to network resources with minimal downtime during a 12-hour move window.

*Provided hardware and software support to users both on-site and in the field expeditiously.*Updated and maintained assigned tickets in a timely manner to ensure good communication with the user population.*Responsible for Blackberry support, BES account creation, device deployment, and requisition.*Provided meeting setup and support in IT and Aiduo/Visual capacities as needed.*Responsible for ensuring that all computers on the network were updated using the latest LANDesk agent.

Performed daily functions such as Active Directory user account creation and administration, on-site backups, desktop builds, network printing connectivity and maintenance, and general hardware/software break/fix support.Key Accomplishments:* Coordinated and carried out Windows XP operating system refresh for 30+ workstations. Implemented standard ghost image for various desktop and laptop platforms.* Built test domain for administrator use with software packages prior to production release.* Installed and configured Spiceworks help desk system for issue tracking by IT department and trouble ticket submittal by staff.Environment: Windows 2003 Server Standard, Active Directory, Exchange 2003, Windows XP Professional, Backup Exec 12, PGP Desktop 9.8, Sonicwall NSA3500, TrendMicro Antivirus, Blackberry Enterprise Server, MS Office 2000/2003, Avaya IP Office

Supplied desktop support for Windows XP/2000, Mac OSX 10.4.X platforms and printing and network devices via deskside and phone. Worked closely with clients to diagnose problem sources, rectifying them in an expeditious and efficient manner. Provided PC hardware/software break/fix support, application support, LAN and wireless network support, Cisco VPN support, PC/Mac imaging, meeting support, printing support, virus/spyware removals.Key Accomplishments:* Key contributor on committee to improve client service desk processes and policies* Gained notoriety as one of the department's top technicians through perseverance and proficiency in the organization's technologies and procedures.* Effectively supported members of the Executive Committee in areas concerning hardware, software, networking, printing, and all essential IT-related business functions.* Coordinated set up of Executive Committee and all department meetings. Streamlined meeting set up coordination, and maintained all hardware and software utilized in processes.* Thoroughly trained new technicians in technologies, policies, and procedures.Environment: Windows XP/2000, Mac OSX 10.4.x, Novell NetWare, Active Directory, Novell ZenWorks, Filewave, Lotus Notes R5, R6, R7, R8, Blackberry, MS Office, Cisco VPN, RSA SecurID, Citrix, HP and Dell network printing

Supplied technical support for Windows XP/2000/ME/98 platforms and Gestetner multifunctional office devices at client sites. Worked closely with customer to diagnose possible problem sources. Provided PC hardware/software break/fix support, including OS installations, virus and spyware removals.* Installed MS Server 2003/2000, network printing, scanning and fax software.* Repaired, maintained and supported Gestetner multifunctional digital black & white and color copiers.Key Accomplishments:* Effectively served as on-site liaison between client and services manager, quickly resolving problems and ensuring parts were delivered and installed immediately.* Drove 100-120 miles to complete an average of 6 calls per day.* Rapidly leaned the proper installation and configuration of networking printing, scanning and faxing software.Environment: Windows 2003/XP/2000/ME/98, Gestetner Office Devices

Core team member providing 24/7 mainframe, midrange, Helpdesk and voice/data network operations support on the JPMorganChase, Chase Home Finance & Chase Financial Services networks. Fielded 35-40 calls per day from end-users, traders and executives. Administered all Novell Netware accounts.Key Accomplishments:* Key contributor to transitioning the in-house Helpdesk to IBM, requiring initial user acceptance and disaster recovery testing. After nearly one year of preparation and training, the Helpdesk went live in 11/03, and cut the average call time down to 6 minutes.* Met challenge of merging the JPMC Helpdesk with Bank One's, taking on an additional 60,000 users in a one-day switchover, with little to no downtime.* Effectively supported over 75 applications, including Windows 2000 Active Directory, Citrix Metaframe, Blackberry, Lotus Notes R5, Sybase, Cisco VPN, AT&T Global Network Client, Business Objects, Fortracs, Acemast/SecurID, I-Vault and AS/400.Led, trained and supervised a Service Request Team of 6 agents in East Fishkill. Handled all ID creations and access changes, software/hardware installs/uninstalls, and other technology requests for multiple locations.Key Accomplishments:* Streamlined processes between the company and the Helpdesk.* Held weekly teleconferences with Boulder and Boston sites to facilitate the review of policies and implementation of changes to IMAC processes.Environment: Novell Netware, Windows 2000 Active Directory, Citrix Metaframe, Blackberry, Lotus Notes R5, Sybase, Cisco VPN, AT&T Global Network Client, Business Objects, Fortracs, Acemast/SecurID, I-Vault, AS/400, MS Office Suite, Tivoli, IBM Mainframe

Vital 24/7 telephone resource for users of residential and commercial Internet services, handling 30-35 calls per day. Troubleshot and supported ADSL, SDSL, T1 and dial-up services, Web domain hosting, co-location, POP/SMTP and Web-based e-mail. Resolved connectivity/LAN issues on Windows and Mac platforms.Key Accomplishments:* Signed up new customers for services, often having to convince them of the benefits of a higher price vs. going with a larger provider at a lower price.* Consistently handled irate customers with empathy and a calm attitude.* Brought on as an inexperienced technician, and quickly learned theory and industry from the ground up.Environment: Windows XP/2000/NT/ME/98, Mac OS X/9x