Steve Friedlander Email & Phone Number

New Orleans, LA, US

Mobile, Alabama, United States

Founder & Design Solutionist for Div3rgent Creative; an online digital presence agency specializing in web design, UX/UI, maintenance, security & SEO.

Master of Arts in Mass Communication with a concentration in Web Design

Fort Myers, Florida Area

* Providing support for a multitude of clients in a Managed Service Provider environmenton both Microsoft Azure and local Windows platforms* Supporting all systems including, but not limited to servers, PC’s, network (WLAN andLAN), firewalls, Office 365, POS systems, and other cloud and network connectedsystems* Provide security support for client.

Fort Myers, Florida Area

* On-Site support for Softrim client – Amavida Living (Independent Living, Assisted Living& Memory Care). Provided support for all Amavida Living on-site staff and systemspertaining to servers, network, PC’s, medical alert pendant system, POS and printingsystems* Also provided dynamic hardware, software, and network support to a wide range ofclients in.

Sarasota, Florida Area

* Built and maintained Windows 2012 R2 and Windows 2008 R2 SP1 servers in a 500-server, 100% virtualized environment for Managed Service Provider (MSP) * Built and maintained Windows 2012 R2 RDS servers for use with electronic health record (EMR/EHR) applications in the enterprise production environment* Provided remote support for client terminal servers.

New York, New York

* Performed data migration of VM's for project related to SAN reconfiguration.* Planned and executed upgrade of Extensis font management server for Marketing department.* Coordinated and performed install of KeyShot 3-D rendering software with Product Development team. Stood up floating license server for client use on multiple machines.* Managed mobile.

Ardsley, NY

*Built virtual servers using vSphere in a fast-paced environment to facilitate the needs of a rapidly expanding company. Also installed several ESX servers to help handle the quickly growing needs of the company.*Streamlined the server validation process used by IT Quality Assurance to ensure complianceunder SOX 21 CFR Part 11. Acted as the primary.

Ardsley, NY

*Provided hardware and software support to users both on-site and in the field expeditiously.*Updated and maintained assigned tickets in a timely manner to ensure good communication with the user population.*Responsible for Blackberry support, BES account creation, device deployment, and requisition.*Provided meeting setup and support in IT and.

Performed daily functions such as Active Directory user account creation and administration, on-site backups, desktop builds, network printing connectivity and maintenance, and general hardware/software break/fix support.Key Accomplishments:* Coordinated and carried out Windows XP operating system refresh for 30+ workstations. Implemented standard ghost.

Supplied desktop support for Windows XP/2000, Mac OSX 10.4.X platforms and printing and network devices via deskside and phone. Worked closely with clients to diagnose problem sources, rectifying them in an expeditious and efficient manner. Provided PC hardware/software break/fix support, application support, LAN and wireless network support, Cisco VPN.

Supplied technical support for Windows XP/2000/ME/98 platforms and Gestetner multifunctional office devices at client sites. Worked closely with customer to diagnose possible problem sources. Provided PC hardware/software break/fix support, including OS installations, virus and spyware removals.* Installed MS Server 2003/2000, network printing, scanning.

Core team member providing 24/7 mainframe, midrange, Helpdesk and voice/data network operations support on the JPMorganChase, Chase Home Finance & Chase Financial Services networks. Fielded 35-40 calls per day from end-users, traders and executives. Administered all Novell Netware accounts.Key Accomplishments:* Key contributor to transitioning the in-house.

Vital 24/7 telephone resource for users of residential and commercial Internet services, handling 30-35 calls per day. Troubleshot and supported ADSL, SDSL, T1 and dial-up services, Web domain hosting, co-location, POP/SMTP and Web-based e-mail. Resolved connectivity/LAN issues on Windows and Mac platforms.Key Accomplishments:* Signed up new customers for.

Master Of Arts - Ma, Web Design & Online Communication, 3.7 Gpa

B.A, Communications

Activities and Societies: WRHU 88.7 FM - On-Air Producer/DJ

M.S, Internet Technology

Concentration in Network and Data Assurance