Steven Matos Email & Phone Number

New York, Ny, Us

New York, United States

Greater New York City Area

New York

 Plan and execute over 20 banquets and events each month for high-profile clients; oversee planning and budgeting operations, leading a 25-member events team and managing budgets of up to $250,000. Order and organize all inventory and necessary supplies within the banquet space, utilizing banquet hall space as efficiently as possible; oversee office and floor management during all corporate and social events. Manage 40+ banquet event orders, daily distributions, and guarantees each week while adhering to strict Conrad New York standards to ensure client satisfaction. Update, revise, and execute banquet event orders before the company’s 72-hour deadline to ensure enough prep time before events; eliminated waste by 18% by analyzing previous events and adjusting orders accordingly. Organize and lead all Banquet, Summit, and House Labor meetings, cross-collaborating with and building productive business relations between vendors, clients, and internal staff. Foster client rapport through exceptional service and superb hospitality that exceeds expectations.

Greater New York City Area

 Maintained company records, using the company HRA programs to file documents, and maintain employee files, medical files, and employee legal documents for a staff of 365. Managed employment screenings and verifications over the phone, personal one-to-ones with potential employees, and group screening with 8 other managers; screened as many as 20 to 50 potential employees each month. Collaborated with the 4-member HR department to organize as many as 20 staff development sessions, extracurricular activities, and events each month. Strictly adhered to all applicable laws and regulations in accordance with I-9 provisions.

Greater New York City Area

 Greeted guests upon arrival and processed check-ins for a luxury boutique property that boasted 315 rooms and served as many as 300 guests each day. Created hundreds of reservations per week over the phone and through Booking.com, Agoda, and HotelTonight.  Provided outstanding customer service throughout several guest interactions each day, promptly identifying and addressing guest concerns and providing information to guests about property services and the surrounding area. Diligently collected guest payments and promptly resolved any identified billing issues during guest checkout. Managed multiple tasks simultaneously, overseeing the property’s PBX, reservations, and Front Desk duties. Liaised regularly frequently with the Housekeeping and Engineering Departments to relay maintenance and room housekeeping requests and ensure guest satisfaction. Promptly followed up with guest requests over the phone, through e-mail, and by in-house messages; utilized expert interpersonal and communication skills to resolve as many as 100 guest queries each day.