Steve Kendall Email & Phone Number

Experienced Senior Manager of Operations, Technical Support, Training, and Development Staff | Driving Excellence in Customer ServiceWelcome to my LinkedIn profile! With over 34 years of progressive experience in senior management roles, I have successfully led technical support, training, and development teams to achieve exceptional results. For the last several years, I have focused on the day-to-day operations of a successful Managed Services Provider as their Director of Operations.My passion lies in nurturing talents, fostering a customer-centric approach, and driving excellence in service delivery.Throughout my career, I have consistently demonstrated my ability to strategize, plan, and execute initiatives that improve overall team performance, enhance customer satisfaction, and optimize operational efficiency. My expertise lies in creating dynamic and positive work environments that empower individuals to maximize their potential and deliver exceptional results.Key Skills and Specializations:▪ Leadership and Team Development: Skilled in building and managing high-performing teams, fostering collaboration, and mentoring team members to nurture their skills and align them with organizational goals.▪ Technical Support Management: Deep understanding of technical support processes, tools, and methodologies. Proven ability to implement efficient incident management systems, optimize workflows, and achieve swift issue resolution.▪ Training and Development: Extensive experience developing and delivering comprehensive training programs to equip employees with the skills needed to excel in their roles and exceed customer expectations.▪ Customer Service Excellence: Dedicated to delivering extraordinary customer experiences by cultivating a culture of empathy, responsiveness, and continuous improvement across teams, resulting in increased customer satisfaction and loyalty.▪ Change Management: Skilled in leading teams through organizational transformations, leveraging effective change management strategies, and promoting adaptability to drive successful outcomes.

Listed skills include Sharepoint, Cloud Computing, Windows, Microsoft Technologies, and 46 others.