Steven Lain Email & Phone Number

Hartford, Ct, Us

Connecticut, United States

Moosup, Ct

I am responsible for the day-to-day administration of the company's IT infrastructure.• Responsible for providing on site end-user support services• Perform all levels of PC maintenance and troubleshooting• Maintain various hardware and Data Closets.• Provide solutions to operational problems of computer Hardware & Software, Wired Communications to switch, router, and general network architecture• Ordering and deploying new or replacement PC's for users• Server, Network, and System administration• Backup management, SQL Server management• Responsible for creating, editing and maintaining Crystal Reports for extracting data from SQL• Installed and maintain HelpDesk trouble ticket and knowledgebase system.• Maintain and/or troubleshoot Polycom video-conferencing hardware and software• Evaluate possible new software/hardware solutions• Maintain, edit and/or troubleshoot custom PHP intranet programs

Moosup, Ct

Contractor position with Griswold Corporation through Robert Half Technology

Mashantucket, Ct

Contractor position with Foxwoods Resort Casino through StaffIT, Inc.• Responsible for providing on site end-user support services to Tribal & Gaming Resorts Casino facilities• Perform first level PC maintenance by troubleshooting and maintaining various hardware and Data Closets.• Provide solutions to operational problems of computer Hardware & Software, Wired & Wireless Data and Voice Communications to PBX, Router, and Specialized Casino Gaming & Resorts Hospitality Architecture• Analog, Digital & Wireless Voice Data Telecommunications.

Eastern, Ct

Groton, Ct

DealerTrack RTS provides software for dealerships and licensed agencies to integrate directly with state DMV offices to provide instant vehicle registration and titling.• Answered 30-45 “front-line” support calls daily to provide software and hardware support in Windows xp and Windows 7• Utilized Inter-Tel Web Collaboration and ISLOnline remote connection software to provide support via remote connection when phone support was insufficient• Configured Windows, printer and software settings, and downloaded, installed and/or configured Java via remote connection• Co-ordinated with DMV offices of nine states to determine and/or clarify policies and resolve problems encountered by customers.• Used Clientele and SugarCRM customer relationship software to document, monitor and track issues raised in client support calls• Supported Level 1 team members with more challenging support situations• Escalated more difficult issues through RT ticketing system as required• Kept customers apprised of status/progress of open calls and trouble tickets• Acted as trainer to train new employees• Maintained and updated SharePoint sites as Subject Matter Expert

Essex, Ct

• Multi-line phones• Booking hotel guest reservations• Hotel guest Check In-Out• Booking dining reservations• Provide desk support and patrol hotel grounds overnight.

Uncasville, Ct

• Running Keno games and supervising up to 7 employees• Opening the department and receiving and verifying the starting cash from the cage• Counting out and assigning individual cash drawers for tellers• Verifying cash on-hand and in unassigned cash drawers at shift change• Cashing out and verifying teller cash drawers at the end of their shift, noting any discrepancies• Closing department and verifying cash on-hand and returning all monies to the cage for the night• Operating teller window to explain the game to customers, as necessary, and to sell tickets and cash winning tickets

Mashantucket, Ct

Table Games Dealer

Norwich, Ct

Contractor through OfficeTeam.Receptionist for Beebe & O'Neil Law firm.• Multi-line phones• Client greeting and announcing• Filing• Data Entry• Rental Reference checks• Library Research

Willimantic, Ct

Contractor through Accountemps.Accounts Payable Specialist at General Cable• AP Data Entry

Waterford, Ct

Contractor through OfficeTeamPurchasing Manager at Wilcox-Crittenden• Verify and maintain inventory levels• Purchasing Inventory• Inventory and purchasing reports

Hartford, Ct

Contractor through AccountempsAccounts Payable Specialist at CT Institute for the Blind• Filing• Data Entry• Check printing

Seattle, Wa

• Multi-line phones• Invoicing• Payroll• Inventory• Purchasing• Office Management

Seattle, Wa

ContractorExecutive Assistant at Nikko Media Center• Multi-line phones• Invoicing• Payroll• Inventory• Purchasing• Office Management

Bellevue, Wa

ContractorCustomer Service Rep at Airtouch Cellular• Answered "front-line" support calls to provide assistance with and credit for dropped calls• Tracked phone shipments to customers and ordered replacements for lost shipments.

Certificates Of Completion, Information Technology

CompTIA curriculum

Certificate Of Completion, Office Automation

Perfect Attendance Award Assisted in the lead Position to tutor and motivate students. Received Leadership Award.

Diploma