Application Specialist
CurrentVirtual Critical Care Specialist Proactive and dedicated Lead in healthcare technology with extensive experience in neonatal care applications and project leadership. Currently heading the implementation and management of NicView Cameras, ensuring seamless functionality and user satisfaction for a critical newborn-focused application. Adept at managing complex workflows, collaborating cross-functionally, and addressing client needs efficiently.Key Highlights: • Spearhead the support and development of the new NicView app, enhancing neonatal virtual care and connectivity for families. • Serve as the main contact for critical tech support, showcasing adaptability and leadership in fast-paced healthcare environments. • Demonstrated expertise in technical problem-solving, system troubleshooting, and maintaining service excellence under high-stress conditions. • Lead proactive communication and training efforts, fostering strong relationships with both technical teams and non-technical staff.Possess a solid foundation in project management and cybersecurity through boot camps at UNC Charlotte and UNC Chapel Hill, underscoring a commitment to continuous growth and industry-relevant expertise.
