Virtual Critical Care Specialist Proactive and dedicated Lead in healthcare technology with extensive experience in neonatal care applications and project leadership. Currently heading the implementation and management of NicView Cameras, ensuring seamless functionality and user satisfaction for a critical newborn-focused application. Adept at managing complex workflows, collaborating cross-functionally, and addressing client needs efficiently.Key Highlights: • Spearhead the support and development of the new NicView app, enhancing neonatal virtual care and connectivity for families. • Serve as the main contact for critical tech support, showcasing adaptability and leadership in fast-paced healthcare environments. • Demonstrated expertise in technical problem-solving, system troubleshooting, and maintaining service excellence under high-stress conditions. • Lead proactive communication and training efforts, fostering strong relationships with both technical teams and non-technical staff.Possess a solid foundation in project management and cybersecurity through boot camps at UNC Charlotte and UNC Chapel Hill, underscoring a commitment to continuous growth and industry-relevant expertise.

At Road to Hire, I was given a transformative opportunity to advance my career in the tech industry. The journey has been challenging, requiring resilience, dedication, and patience, but it has pushed me to unlock my full potential. The program has not only expanded my technical knowledge but also shaped my mindset, fostering a strong “I can and I will” attitude. From building desktop systems to troubleshooting PCs, my experience at Road to Hire has deepened my self-awareness and provided me with the skills and strategies needed to succeed in the tech world.

At Staples, I didn’t just handle customer questions – I focused on totally leveling up their experience. While I was there, I got hands-on with everything from printers to PCs, picking up a ton of tech knowledge along the way. The role helped me expand my skill set and sharpen my customer service game, especially as I shifted from the fast-paced vibe of a bowling alley and arcade to the retail world.