With over 18 years of success in customer success and account management, I am a strategic partner who excels in building lasting relationships and driving business growth. My passion for delivering exceptional customer experiences fuels my ability to optimize onboarding, streamline workflows, and leverage data-driven insights for impactful results.Key accomplishments include:• Increased customer satisfaction through personalized support and proactive problem-solving.• Reduced customer churn by implementing targeted retention strategies and optimizing onboarding processes.• Successfully launched 5 new products with minimal disruption to existing operations, ensuring seamless transitions for customers.• Streamlined customer support workflows by 30% through process automation and team training, resulting in enhanced efficiency and responsiveness.I am seeking a challenging role where I can leverage my expertise to drive customer satisfaction and contribute to the growth of a dynamic organization.Beyond my professional achievements, I am a jazz enthusiast and avid photographer. These creative outlets inspire me to approach client success with fresh perspectives and innovative solutions.Ready to elevate your customer experience? Let's connect!
Self-Employed
-
Continuous Professional DevelopmentSelf-EmployedAtlanta, Ga, Us
-
Customer Experience ManagerFinal Offer May 2023 - Sep 2024Hingham, Massachusetts, United States• Improved support processes and promptly resolved client issues, enhancing overall customer satisfaction.• Developed and implemented training programs that reduced support tickets by 20%, significantly boosting user proficiency.• Worked closely with product and engineering teams to integrate customer feedback, leading to substantial product improvements and a better user experience.• Led initiatives to optimize support workflows, resulting in increased efficiency and higher engagement from users. -
Account ManagerUber Freight Apr 2021 - Apr 2023San Francisco, California, United States• Developed and executed strategic plans for key accounts, leading to a 30% increase in account expansion. • Cultivated strong client relationships through personalized support and regular business reviews. • Built strong relationships with shippers and carriers to foster long-term partnerships. -
Customer Success ManagerUber Freight Sep 2017 - Apr 2021San Francisco, California, United States• Streamlined support processes to resolve client issues swiftly, leading to increased overall satisfaction.• Integrated customer feedback into product development, resulting in significant product improvements.• Implemented initiatives to enhance support processes, boosting efficiency and user engagement.• Led efforts to address and mitigate potential issues before they escalated, contributing to a smoother user experience.
-
Senior Customer Success ManagerKantola Training Solutions (Triliant) Sep 2014 - Sep 2017Mill Valley, California, United States• Designed and improved training programs, resulting in a 20% reduction in support tickets and enhanced user proficiency.• Refined customer success strategies through data analysis, contributing to increased client retention rates.• Worked with product and support teams to incorporate customer feedback, leading to product improvements and enhanced client satisfaction.
Steven Pearson Education Details
-
Public Relations, Advertising, And Applied Communication
Frequently Asked Questions about Steven Pearson
What company does Steven Pearson work for?
Steven Pearson works for Self-Employed
What is Steven Pearson's role at the current company?
Steven Pearson's current role is Continuous Professional Development.
What schools did Steven Pearson attend?
Steven Pearson attended Georgia State University.
Not the Steven Pearson you were looking for?
-
Steven Pearson
Paw Paw, Mi1comcast.net -
5mbtlaw.com, cozen.com, mbtlaw.com, freeborn.com, mbtlaw.com -
1yahoo.com2 +154034XXXXX
-
Steven Pearson
New York, Ny5gmail.com, tremorvideo.com, tremormedia.com, ampersand.tv, visibleworld.com7 +164648XXXXX
-
Steven Pearson
Durham, Nc3gmail.com, ibm.com, ibm.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial