Continuous Professional Development
Self-Employed
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Steven Pearson Email & Phone Number
Continuous Professional Development
at
Self-employed
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Self-employed
Role
Continuous Professional Development
Location
Atlanta Metropolitan Area, United States
Who is Steven Pearson? Overview
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Steven Pearson is listed as Continuous Professional Development at Self-employed, based in Atlanta Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Steven Pearson.
Steven Pearson previously worked as Customer Experience Manager at Final Offer and Account Manager at Uber Freight. Steven Pearson holds Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication from Georgia State University.
Profile bio
About Steven Pearson
With over 18 years of success in customer success and account management, I am a strategic partner who excels in building lasting relationships and driving business growth. My passion for delivering exceptional customer experiences fuels my ability to optimize onboarding, streamline workflows, and leverage data-driven insights for impactful results.Key accomplishments include:• Increased customer satisfaction through personalized support and proactive problem-solving.• Reduced customer churn by implementing targeted retention strategies and optimizing onboarding processes.• Successfully launched 5 new products with minimal disruption to existing operations, ensuring seamless transitions for customers.• Streamlined customer support workflows by 30% through process automation and team training, resulting in enhanced efficiency and responsiveness.I am seeking a challenging role where I can leverage my expertise to drive customer satisfaction and contribute to the growth of a dynamic organization.Beyond my professional achievements, I am a jazz enthusiast and avid photographer. These creative outlets inspire me to approach client success with fresh perspectives and innovative solutions.Ready to elevate your customer experience? Let's connect!
Current workplace
Steven Pearson's current company
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Self-Employed
5 roles
Steven Pearson work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
• Improved support processes and promptly resolved client issues, enhancing overall customer satisfaction.• Developed and implemented training programs that reduced support tickets by 20%, significantly boosting user proficiency.• Worked closely with product and engineering teams to integrate customer feedback, leading to substantial product improvements and a better user experience.• Led initiatives to optimize support workflows, resulting in increased efficiency and higher engagement from users.
May 2023 - Sep 2024
Account Manager
• Developed and executed strategic plans for key accounts, leading to a 30% increase in account expansion. • Cultivated strong client relationships through personalized support and regular business reviews. • Built strong relationships with shippers and carriers to foster long-term partnerships.
Apr 2021 - Apr 2023
Customer Success Manager
• Streamlined support processes to resolve client issues swiftly, leading to increased overall satisfaction.• Integrated customer feedback into product development, resulting in significant product improvements.• Implemented initiatives to enhance support processes, boosting efficiency and user engagement.• Led efforts to address and mitigate potential issues before they escalated, contributing to a smoother user experience.
Sep 2017 - Apr 2021
Senior Customer Success Manager
Kantola Training Solutions (Triliant)
• Designed and improved training programs, resulting in a 20% reduction in support tickets and enhanced user proficiency.• Refined customer success strategies through data analysis, contributing to increased client retention rates.• Worked with product and support teams to incorporate customer feedback, leading to product improvements and enhanced client satisfaction.
Sep 2014 - Sep 2017
1 education record
Steven Pearson education
FAQ
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What company does Steven Pearson work for?
Steven Pearson works for Self-employed.
What is Steven Pearson's role at Self-employed?
Steven Pearson is listed as Continuous Professional Development at Self-employed.
Where is Steven Pearson based?
Steven Pearson is based in Atlanta Metropolitan Area, United States while working with Self-employed.
What companies has Steven Pearson worked for?
Steven Pearson has worked for Self-Employed, Final Offer, Uber Freight, and Kantola Training Solutions (Triliant).
How can I contact Steven Pearson?
You can use AeroLeads to view verified contact signals for Steven Pearson at Self-employed, including work email, phone, and LinkedIn data when available.
What schools did Steven Pearson attend?
Steven Pearson holds Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication from Georgia State University.
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