Steven Carpenter Email & Phone Number

Boston, Massachusetts, United States

• Assisting the sales team in all air processes used within the company, building upon my ticketing admin experience.• Manage queues on a GDS and communicating any complex changes to the sales team concerning their flights.• Ensuring all tickets are issued correctly and managing the Ticketing Helpdesk.

• Verified client documents, itineraries, and issued airline tickets while maintaining constant communication with country specialists and senior ticketers.• Managed and organized the Boston Virtual Ticketing Tray (BVTT) daily.

Boston, Massachusetts, United States

• Handling a majority of customer facing administration in all steps of the booking process.• Supporting country specialists by answering any specific or general travel questions their clients face.• Assisting with trip amendments impacted by COVID.

Newbury, New Hampshire, United States

This position required a constant communication flow between multiple departments, especially within the greeter and scanning teams. I led, scheduled, and assisted the 40+ employees. I hired and trained all employees within in this department. I participated in weekly Scan Best Practice calls with other people leaders from other resorts within Vail. I was a part of the Guest Experience (GX) Team, in which we collected and looked at data from guest surveys to implement improvements around the resort. I was also a part of the Resort Leadership Team (RLT) at Mount Sunapee. This is where department leads and managers got together to talk about the resort as a whole. I analyzed scanning reports to improve the productivity of the scan team out at the ski lifts.

Newbury, New Hampshire, United States

I helped train, schedule, and work alongside guest service associates. This included two guest service desks, a call center, and two ticket window locations. I was also the lead in charge of the baggage check storage. This position included managing the two locations with a total of 20 employees. I learned a lot about managing minors. I helped problem solve with disgruntled guests and I learned how to improve and implement my managerial skills.

Newbury, New Hampshire, United States

Responsible for assisting and servicing the needs of the resort guest. Balanced end of day financial settlements. Assisted in developing improved interdepartmental communications. Assisted in the transition of Mount Sunapee during the Vail Resorts acquisition.

Newbury, New Hampshire

Assisted with the daily operations of the Adventure Park activities consisting of telephone communications and summer camp reservations and planning.

Durham, New Hampshire

Developed critical communication skills while communicating over the phone with interviewees throughout New Hampshire.

Durham, Nh

I completed any task which included video transcripts and running successful guest-lecture events. I helped create, plan and set-up the i2 Passport Program, while marketing events for successful student engagement.

Newport, Nh

I helped to maintain a grocery store during daily operations while managing and negotiating with unsatisfied customers. I was also taught responsible money handling techniques.

Durham, Nh

I helped with the closing and clean-up of Holloway Commons dining hall and salad bar station. I also communicated with staff to problem solve and run the dining hall smoothly during regular operating hours.

Newbury, Nh

I developed critical problem-solving skills while I supervised and trained new employees. I communicated with all staff within a large business.