Mark Stevens Email & Phone Number

Seattle, Washington, United States

Boise, Idaho, United States

- Analyzes opportunities to improve software solutions and increase revenue streams based on client feedback and requests.- Monitor current infrastructure to ensure services are working as expected for clients.- Provide solutions and infrastructure assistance to the new organization based on work experience. This guidance can help speed up the time to market for the new products in development.- Work with product owner and stakeholders in the company to prioritize and complete client projects.- Maintain and monitor the current AWS cloud infrastructure which utilizes CloudFormation, EC2, ECS, CloudWatch and SSM. - Continually monitor services and diagnosing changes for either potential cost savings or enhancements.- Redesigned and deployed a product UI update to maintain competitiveness and customer satisfaction while waiting for completion of the new project.- Planned and implemented the project to move our company IP range to AWS. This allowed for the company to become fully remote without losing access to remote systems. Created a VPC with a VPN client using AWS SSO for credentials to allow system access for remote workers.

Boise, Idaho, United States

- Responsible for product strategic planning while aligning organizational objectives, focused on revenue growth by developing and maintaining software solutions. Presented progress to the CEO on a monthly basis.- Managed four Software Engineers and Developers, focused on online banking products. Monitored employee performance and conducts annual performance reviews. Established priorities, ensuring teams collaborated.- Determined process improvements and best practices to enhance employee performance and productivity.- Decided on best solutions (i.e. architecture, designs, UI/UX, and features) for business and customers to ensure quality products and a positive customer experience, building a strong customer loyalty base.- Created product sprint plans and prioritized backlog with an agile Software Development Life Cycle methodology.- Served clients by identifying and resolving issues and concerns as a Software Engineer.

Boise, Idaho, United States

- Developed solutions by analyzing and addressing customer/business needs, work processes, and problems with a robust knowledge of system architecture focused on identifying opportunities to reduce technical risks.- Supervised a team of three Software Engineers and Developers, providing enhanced features and new functionalities as well as providing technical support.- Contributed to decision-making related to product roadmaps, architectures, database designs, UI/UX, and features, focusing on efficiencies to drive customer satisfaction.- Determined the feasibility of a new product and provided documentation, flowcharts, layouts, diagrams, charts, screen layouts, and code.- Oversaw vendors and contractors with transparent communications, resulting in consistent positive outcomes.- Designed an upgraded web solution product with a responsive user interface utilizing Bootstrap and KendoUI.- Built a cloud-hosted Voice Teller system, reducing support costs and trainings.

Boise, Idaho, United States

- Analyzed, designed, and integrated systems and software to maintain and enhance operational systems, supporting the web-based Home Banking product.- Managed the project development and management of various clients simultaneously, defining business requirements, technical capabilities or opportunities, and scopes, timelines, and budgets.- Built positive and transparent relationships with customers, resulting in long-term repeat customers.Accomplishments- Redesigned main Home Banking product to enhance customer experiences.- Standardized communications and data retrievals between internal and multiple data vendor APIs, improving efficiencies as well as the security and accuracy of data.- Created custom dynamic database-driven web applications using PHP, HTML, CSS and JavaScript as well as desktop applications using VB.Net with SQL Server for internal and external applications.- Designed, tested, and implemented an Interactive Voice Response (IVR) system and later upgraded to an AWS cloud service (utilizing EC2 and RDS) to enhance current products.

Boise, Idaho, United States

Develops and supports registration web page including design, PayPal payment processing, design, data management, digital signatures, customer database, and Google Analytics capabilities.

Boise, Idaho, United States