Steven Steinmetz Email & Phone Number

Houston, Texas, Us

Assumed full responsibility for managing multiple projects of differing complexity. Developing contingency plans, and coordinating actions to provide customized solution across direct and indirect channels. Led productive Core Team and project meetings, generated meeting minutes, followed-up on key action items, and assisted in the resolution of customer satisfaction issues. Established, scheduled, tracked, and communicated project milestones, as well as contributed to the continual development and improvement of internal processes.- Over the past 5 years successfully completed over 900 customer projects, 95% of them within set timeframes.- Work with team to design and implement new North American manufacturing process resulting in 50% time savings implementing customer’s custom configuration in the factory. Trained team members on the new process.- Was the primary escalation point for our European factory, would track and follow up on all N American customization project escalations. Maintained 85% resolution in the first 24 hours.

Houston, Texas, Us

Responsible for building large quantities of computers to customer specifications, installing and configuring hardware/software, and resolving all hardware/software issues.

Houston, Texas, Us

Collaborated with internal and external groups to achieve project objectives; communicating with corporate customers and account teams for project specifications/statuses. Designed and implemented processes to meet and exceed customer expectations, documented all procedures, and worked extensively with imaging and scripting tools.- Integrated and tested IBM and Compaq special configuration processes enabling the factory to expand its capabilities- Configured and maintained several NT and UNIX-based servers to support customer custom processes. This allows us build system to our customer specifications; outside normal build process.

Houston, Texas, Us

Troubleshot hardware and software issues on computers and peripherals at the customer’s location.

Responsible for installing and repairing voice and data cabling at the customer’s

Installed, maintained, and serviced fire control systems, as well as designed systems to meet and exceed customer specifications and local building codes.- Supervised contractors to ensure the manufacturer’s specifications were being met.

Washington, Dc, Us

Performed maintenance and component-level troubleshooting on 3-D, long range, solid-state radar.- Maintained the mainframe computer which controlled the radar.