Steve Sullivan Email & Phone Number

Franklin, Tn

Responsible for updating software packages and VIP support

Pulaski, Tn

• Responsible for all aspects of desktop support in the Franklin and Pulaski locations• Maintained IT infrastructure and applications on the local site• Complete upgrade of all laptops and desktops in both locations• Local Site Revamping to include replacing switches and routers• Upgrade of security of internet connections• Alteration of Franklin location while securing infrastructure• Escalation of tickets to the correct departments• Assisted Industrial with all issues regarding IT• Interacted with all users while attempting to increase IT favorability• Trained users on proper computer techniques from IT perspective• Maintained computer hardware spares and deployed as needed• Assisted Global Operations with all locally related projects

Remotely controlled all aspects of Network from Voice call manipulation to Cisco Routers, switches and firewalls between three interconnected datacenters Responsible for building Emergency notification IVRs on HP Proliant servers using Windows 2003/2008 Server with Insight manager from purchasing to final datacenter placementResponsible for maintaining approximately 1200 websites from post (IIS, Java, or TomCat) to SSL certificatesInstallation and Heavy troubleshooting of SQL Server based company specific software including creating stored procedures, adding and maintaining hot fixes, and registry manipulationEscalation point for customer helpdesk using Remedy ticketing system(Heat) assisting thousands of users remotelySet-up McAfee Anti-Virus, network monitoring, testing, and maintenance plans(customer needs) for all serversUsing Active Directory, maintained all user access rights and permissions including email setup (Exchange, LotusNotes)Initiated and/or participated in meetings to keep staff and management aware of technology and software capabilitiesAssisted in new datacenter acquisition, circuit installation and all testing, including final testingInitiated software control including version tracking, media logging, and license agreementsDeveloped installation and preventative maintenance checklistsMaintained data security initiatives and requirements as required of a ISO9000 certified datacenterAssisted in VMWare installations for lowering number of network management serversDatabase maintenance and manipulation using MSSqlMaintained SMTP email servers for reporting and company specific automated response checkinResponsible for all circuit acquisition (6 DS3’s totaling 168 T1’s) and all circuit connectivity troubleshooting and managed vendor service contracts and agreementsMaintained live real time backups using company specific log shipping program and IVR callflow exporting and importing

Lead a 4 person team in support of Ford Credit Henderson Service CenterResponsible for 180,000 SF facility from desktop and network printer support to phone installation and server maintenance Raised all metrics for HSC and increased technicians ticket scores using Remedy ticketing softwareSpearheaded several upgrades including OS2 to Win 2K rolloutAssisted in creating and maintaining the disaster recovery planLevel 2 Telco support on National Automated Dialer using NICE software on a Citrix Sun Solaris System

Responsible for approximately 2700 pc’s running various OS OS2, Windows NT, 2k, 98, and 95 running across a Win2k platform Level 1 Telco support on National Automated Dialer using NICE software on a Citrix Sun Solaris SystemSupport of various job specific programs including legal and collections