Steve Clark Email & Phone Number

Plymouth, Vt, Us

Ludlow, Vermont, United States

Directing all operations of the Okemo Ski & Ride School, Competition/Racing program, Scanning, Guest Services, Childcare and Summer Activities.

Vail Mountain

Led a team of more than 250 employees to promote loyalty, increase retention and provide an experience of a lifetime.Collaborated with my team to surpass revenue forecasts two out of the last four years. 8% increase Year-Over-YearIncreased Guest Satisfaction scores (GX) by focusing on training, product analysis, adding value to products, and relationship-building skills with clients.

Park City, Ut

Responsible for the overall quality of the guest and employee experience within the Adult programs for the Park City Ski & Snowboard School.Accountable to the financial success of the Adult Programs and responsible for a size able expense and revenue budget. (exact numbers confidential) Oversight of 4 supervisors, a staff of 130 instructors, and capital improvements for the Park City Ski & Snowboard School. Recruited from Vail Mountain to promote the Park City brand and lead numerous changes under new ownership. Frequently advise management staff from my previous industry experience on best practices, focusing on attaining world class service levels. Having moved to a new resort a large part of my role is to build and develop productive relationships with an entirely new staff and their client

Vail Mountain

Focused on driving customer-service excellence and directing lesson programs to increase sales and meet financial goals for a luxury, destination-based resort. Managed schedules, activities, and direct personnel of 160 instructors. Ranked #1 in ski school revenue by location with largest number of guest-participants out of 10 Vail Resort ski areas; managed programs, built rapport with internal and external customers, and trained staff to promote program packages.

New England Pga Section

-I was responsible for Coordinating and managing 25+ PGA Junior Tour events throughout New England. -I contacted host professionals to collaborate on all logistics of each event including number of players, tee time allotment, cost per players, golf course set-up, food and beverage, staffing, event set-up and breakdown, and budget review and finalization.-As a team we were able to consistently grow participation in tournaments by promoting via websites, newsletters, and social media despite the challenges of acquiring new venues due to the financial ROI for the host golf course being fairly low.

Colorado | Massachussetts

-I became a PGA professional in 2006 and worked mostly at Eagle Vail Golf club in Vail, CO, followed by The Bay Club in Mattapoisett, MA.- I had numerous responsibilities as a golf professional but primarily focused on promoting the game of golf while providing instruction and service to members and guests. -Generated new clients and boosted instructions with existing clients by offering friendly customer service and technical expertise on golf. Organized, promoted, and assisted with execution on club tournaments and special events.-Increased revenue and participation in weekly Men’s League by 20%; oversaw outside golf operations and provided instruction according to PGA standards and club policies. -Advanced club's brand and attendance at events; created content and assisted with developing bi-monthly E-mail marketing campaign to over 2,000 database members regarding upcoming events. -Created weekly schedules and managed payroll for up to 30 employees; hired, trained, and coached personnel on customer service standards, policies, and procedures. -Organized, planned, and managed Junior Golf and First Tee America teams; taught golf curriculum and college golf program at Colorado Mountain College.

Bachelor Of Arts (Ba), Political Science - Public Policy

Activities and Societies: Men's Golf Team

Individual Classes, Business

I attended specific classes to hone my skills in my current place of employment. Classes included Business, Marketing, Adobe Photoshop.