Steve Jacobs Email & Phone Number

OneStream Software provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the.

Remote

Sterling Heights, MI

• Harnessed strong leadership skills to oversee a team of 18 direct reports in the production of the Nissan owner’s manuals and printed quick reference guides, effectively directing staff throughout each project phase.
• Consistently assessed departmental workflows, identifying areas of inefficiency and implementing process improvements that drove a 10% YOY reduction in first print development hours and associated costs.
• Spearheaded key culture shifts, empowering employees in the achievement of productivity goals to uphold 100% on-time delivery rates and attain 16 consecutive months with no customer complaints.
• Leveraged strategic acumen to forecast project hours and financial budgets within 14% accuracy of the final development hours per project in order to safeguard timely and cost-effective completion.
• Upheld continuous communication with the Tier 1 automotive client, providing status updates throughout development processes and coordinating cross-functionally to mitigate potential scheduling issues.
• Piloted a series of continuous improvement and quality assurance (QA) initiatives, constructing work instructions, quality control documentation, and training modules for team reference.

Sterling Heights, MI

• Achieved selection to inaugurate the Owner’s Manual Team Lead position alongside three other high performing authors, innovating and implementing robust standard operating procedures and process documentation in order.
• Supervised employees in the development and delivery of owner’s manual literature, effectively delegating and communicating daily tasks to ensure the achievement of team milestones.
• Supported the complete redesign of a Nissan owner’s manual, coordinating closely with internal and external project stakeholders to safeguard client satisfaction throughout each stage of the redesign.
• Attained subject matter expertise across multiple OM equities, applying an in-depth understanding of functional and technical requirements to guide the team in the achievement of operational excellence.

Sterling Heights, MI

• Authored and edited owner’s manuals and special publications for a vast majority of Nissan’s model lineup for national and global markets, leveraging strong project management skills to ensure the timely and accurate.
• Gathered raw data from engineering documentation, CAD drawings, bills of material (BOMs), marketing materials, and vehicle specifications, effectively translating complex technical information into streamlined.
• Analyzed written notes, photography, and videography on vehicles at Nissan’s U.S. and Mexico facilities in order to identify hands-on feature logic and physical design specifications.
• Served as a volunteer on the organizational Welcome Committee, effectively bolstering business relationships with international corporate offices in China, Italy, and Belgium.

Sterling Heights, MI

• Leveraged interpersonal communication skills to build and maintain rooted relationships with clients, analyzing individual financial needs and recommending services and products accordingly to drive mutual return on.
• Drove advanced business development across the branch, identifying and targeting key customers for investment opportunities; achieved placement in the top 10% of booked appointments in just two months.
• Demonstrated an in-depth knowledge of internal regulatory processes and standard operating procedures (SOPs), consistently passing monthly process audits at a 95%+ success rate.

Madison Heights, MI

• Guided a team of five customer service representatives in the management and maintenance of customer accounts, upholding operational efficiency throughout account opening and closing, payment processing, service level.
• Collaborated cross-functionally with internal marketing and sales teams, coordinating closely on special projects for the optimization of interdepartmental workflows.
• Launched a companywide battery recycling program that significantly increased the company bottom line, achieving national recognition with the Serve with Heart Award.
• Directed the successful implementation of a customer relationship management (CRM) software across 20 sites in the state of Michigan, facilitating high-volume trainings on software features.
• Served as the interim Customer Care Advocate, managing correspondences with the Michigan Public Service Commission while resolving client escalations and complaints in a timely and effective manner.
• Identified and captured opportunities to expand service coverage and drive additional revenue.

Madison Heights, MI

Associate Of General Studies (Ags), General Studies

Bachelor Of Business Information Technology (Bbit)

In Pursuit