Steve Jacobs Email & Phone Number

Utica, Mi, Us

OneStream Software provides a market-leading intelligent finance platform that reduces the complexity of financial operations. OneStream unleashes the power of finance by unifying corporate performance management (CPM) processes such as planning, financial close & consolidation, reporting and analytics through a single, extensible solution. We empower the enterprise with financial and operational insights to support faster and more informed decision-making. All in a cloud platform designed to continually evolve and scale with your organization. For more information visit OneStreamSoftware.com.

Remote

Sterling Heights, Mi

• Harnessed strong leadership skills to oversee a team of 18 direct reports in the production of the Nissan owner’s manuals and printed quick reference guides, effectively directing staff throughout each project phase while maintaining alignment with client specifications and industry standards.• Consistently assessed departmental workflows, identifying areas of inefficiency and implementing process improvements that drove a 10% YOY reduction in first print development hours and associated costs.• Spearheaded key culture shifts, empowering employees in the achievement of productivity goals to uphold 100% on-time delivery rates and attain 16 consecutive months with no customer complaints.• Leveraged strategic acumen to forecast project hours and financial budgets within 14% accuracy of the final development hours per project in order to safeguard timely and cost-effective completion.• Upheld continuous communication with the Tier 1 automotive client, providing status updates throughout development processes and coordinating cross-functionally to mitigate potential scheduling issues.• Piloted a series of continuous improvement and quality assurance (QA) initiatives, constructing work instructions, quality control documentation, and training modules for team reference.• Collaborated cross-functionally with internal project management teams to monitor development status, ensuring interdepartmental alignment with established project roadmaps.• Authored, edited, revised, and delivered owner’s manual and quick reference guide documentation in print and digital formats, maintaining the highest levels of accuracy and efficiency throughout writing processes.• Received recognition for exceptional performance, engaging in professional development activities to expand individual skillsets and increase YOY peer and manager review scores from 2.1/3 to 2.6/3.

Sterling Heights, Mi

• Achieved selection to inaugurate the Owner’s Manual Team Lead position alongside three other high performing authors, innovating and implementing robust standard operating procedures and process documentation in order to set a strong foundational knowledge base for incumbent team leads. • Supervised employees in the development and delivery of owner’s manual literature, effectively delegating and communicating daily tasks to ensure the achievement of team milestones.• Supported the complete redesign of a Nissan owner’s manual, coordinating closely with internal and external project stakeholders to safeguard client satisfaction throughout each stage of the redesign.• Attained subject matter expertise across multiple OM equities, applying an in-depth understanding of functional and technical requirements to guide the team in the achievement of operational excellence.

Sterling Heights, Mi

• Authored and edited owner’s manuals and special publications for a vast majority of Nissan’s model lineup for national and global markets, leveraging strong project management skills to ensure the timely and accurate execution of key deliverables in compliance with strict deadlines.• Gathered raw data from engineering documentation, CAD drawings, bills of material (BOMs), marketing materials, and vehicle specifications, effectively translating complex technical information into streamlined, single-source user documentation in order to safeguard end-user comprehension.• Analyzed written notes, photography, and videography on vehicles at Nissan’s U.S. and Mexico facilities in order to identify hands-on feature logic and physical design specifications.• Served as a volunteer on the organizational Welcome Committee, effectively bolstering business relationships with international corporate offices in China, Italy, and Belgium.

Sterling Heights, Mi

• Leveraged interpersonal communication skills to build and maintain rooted relationships with clients, analyzing individual financial needs and recommending services and products accordingly to drive mutual return on investment (ROI); achieved certification to sell insurance in the state of Michigan.• Drove advanced business development across the branch, identifying and targeting key customers for investment opportunities; achieved placement in the top 10% of booked appointments in just two months.• Demonstrated an in-depth knowledge of internal regulatory processes and standard operating procedures (SOPs), consistently passing monthly process audits at a 95%+ success rate.

Madison Heights, Mi

• Guided a team of five customer service representatives in the management and maintenance of customer accounts, upholding operational efficiency throughout account opening and closing, payment processing, service level adjustment, and issue resolution processes.• Collaborated cross-functionally with internal marketing and sales teams, coordinating closely on special projects for the optimization of interdepartmental workflows.• Launched a companywide battery recycling program that significantly increased the company bottom line, achieving national recognition with the Serve with Heart Award. • Directed the successful implementation of a customer relationship management (CRM) software across 20 sites in the state of Michigan, facilitating high-volume trainings on software features.• Served as the interim Customer Care Advocate, managing correspondences with the Michigan Public Service Commission while resolving client escalations and complaints in a timely and effective manner.• Identified and captured opportunities to expand service coverage and drive additional revenue.

Madison Heights, Mi

Associate Of General Studies (Ags), General Studies

Bachelor Of Business Information Technology (Bbit)

In Pursuit