Steven Benjamin Email & Phone Number

• Work closely with Franchisees, providing guidance and support to help them achieve their business goals. • Responsible for developing and implementing training programs, identifying areas for improvement, and providing ongoing support to help them succeed.

New Jersey/Delaware Markets

• Manage operations of 33 locations ($52M); goal--maximizing sales and profits• Conduct site visits to evaluate overall business operations, support Franchisees in goal setting & provide support in business development & implementation of the operating system • Evaluate location financial reports & advise on ways to improve results • Conduct system standards reviews to ensure Goddard standards are being followed• Plan, prepare & participate in regional meetings, marketing meetings & yearly annual convention • Deliver targeted training on operational competencies

Phila./New Jersey/Delaware/Maryland Markets

• Managed operations of 65 locations ($15M) in several markets with goal of maximizing sales and profits• Provided guidance and support on all operational, marketing, sales and business issues to drive results for each Franchisee• Offered structured feedback and effective coaching to the Franchisees on overall operational performance and developmental needs• Conducted business planning and store visits to offer support, goal setting and effective execution of business plans• Coordinated new store and transfer training to assure adherence to Company standards• Worked on several project cross functional teams, including developing new local store Marketing and Facilities audit programs• Conducted store audits and implemented corrective action plans

New Jersey Market

• Managed operations of 10 locations ($15M); managed 55 locations throughout my tenure• Provided detailed analysis of revenues, gross profit by product line and inventory turnover• Increased revenues by 20% and gross profit by 25% in 2Q 2012 through analysis and ongoing plans to improve profitability• Consistently visited locations concentrating on adherence to company policies and profitability• Developed marketing strategies for meeting monthly, quarterly and yearly sales goals• Trained Franchisees, Managers & incoming District Managers

New Jersey Market

• Managed operations of 35 locations ($28M)• Increased revenues by 8% and gross profit by 11.5% in 2005 through analysis and ongoing plans to improve results• Provided guidance and support on all operational, marketing, sales and business issues• Developed and implemented action plans to improve performance of underperforming locations

30Th Street Station Phila., Pa

• Managed operations of successful sandwich franchise grossing over $600,000/year• Increased revenues by 150% from $400,000 to $600,000• Lowered key food cost ratios by over 35% from 1995-2002 by implementing new inventory management process• Successfully hired, trained and managed a staff of 9.• Relaunched company from Bain's Deli concept to Quiznos concept.

Bachelor'S Degree, Business Administration

Mba, Marketing