Steven Benjamin Email & Phone Number

• Work closely with Franchisees, providing guidance and support to help them achieve their business goals.
• Responsible for developing and implementing training programs, identifying areas for improvement, and providing ongoing support to help them succeed.

New Jersey/Delaware Markets

• Manage operations of 33 locations ($52M); goal--maximizing sales and profits
• Conduct site visits to evaluate overall business operations, support Franchisees in goal setting & provide support in business development & implementation of the operating system
• Evaluate location financial reports & advise on ways to improve results
• Conduct system standards reviews to ensure Goddard standards are being followed
• Plan, prepare & participate in regional meetings, marketing meetings & yearly annual convention
• Deliver targeted training on operational competencies

Phila./New Jersey/Delaware/Maryland Markets

• Managed operations of 65 locations ($15M) in several markets with goal of maximizing sales and profits
• Provided guidance and support on all operational, marketing, sales and business issues to drive results for each Franchisee
• Offered structured feedback and effective coaching to the Franchisees on overall operational performance and developmental needs
• Conducted business planning and store visits to offer support, goal setting and effective execution of business plans
• Coordinated new store and transfer training to assure adherence to Company standards
• Worked on several project cross functional teams, including developing new local store Marketing and Facilities audit programs

New Jersey Market

• Managed operations of 10 locations ($15M); managed 55 locations throughout my tenure
• Provided detailed analysis of revenues, gross profit by product line and inventory turnover
• Increased revenues by 20% and gross profit by 25% in 2Q 2012 through analysis and ongoing plans to improve profitability
• Consistently visited locations concentrating on adherence to company policies and profitability
• Developed marketing strategies for meeting monthly, quarterly and yearly sales goals
• Trained Franchisees, Managers & incoming District Managers

New Jersey Market

• Managed operations of 35 locations ($28M)
• Increased revenues by 8% and gross profit by 11.5% in 2005 through analysis and ongoing plans to improve results
• Provided guidance and support on all operational, marketing, sales and business issues
• Developed and implemented action plans to improve performance of underperforming locations

30th Street Station Phila., PA

• Managed operations of successful sandwich franchise grossing over $600,000/year
• Increased revenues by 150% from $400,000 to $600,000
• Lowered key food cost ratios by over 35% from 1995-2002 by implementing new inventory management process
• Successfully hired, trained and managed a staff of 9.
• Relaunched company from Bain's Deli concept to Quiznos concept.

Bachelor'S Degree, Business Administration

Mba, Marketing