Stephen Robinson Email & Phone Number

Leicester, England, United Kingdom

Leicester, England, United Kingdom

Acting as the bridge between MW and our web developers, I helped convert fresh ideas into practical and user-friendly productions. My job was to scope out the idea, design it and then test the outcomes once the developers had worked their magic. As the business grew, it was important for the technology that the team and the customers were using did not fall behind. It was my job to ensure that this did not happen and I spearheaded the development of a simple and effective enquiry management system into a multi-functional renewal database, stocking facility and customer relations system - all within the twelve months that I was in the role. Seeing my ideas develop and become something that the business fully utilised was extremely rewarding. To help achieve this success immediate success, I quickly familiarised myself with Jira, I met with the web development company to introduce my visions to them and find out how they can be achieved, I managed a backlog and organised agile sprints based on stakeholder priorities, dealt with many shifts in priorities and adapted sprints accordingly, conducted thorough testing of each project and delivered the end product back to BAU seamlessly. Any feedback and bugs that were highlighted were quickly fixed and I had a great relationship with both the development company and every stakeholder involved.

Leicester, England, United Kingdom

The renewals team was growing and after my success as a Senior Account Manager, I was promoted to the newly created role of Renewals Manager. Here I oversaw a team of six Account Managers with varying personalities and different motivational factors - a few were money driven and a couple were very driven by development prospects. I created monthly and quarterly competitions not just based on sales results, but on development goals too. I encouraged them to mentor the less experienced sales people that were on the new business side of the sales team, creating a very positive bond and atmosphere across both departments. Managing that team was both an absolute pleasure and with effective monthly one-to-ones that were focussed on the employee and how to achieve their short-term goals, as well as analysing the previous month’s performance, I was able to bring out the best of each and every one of them consistently.

Leicester, England, United Kingdom

When the sales team was split into two teams - New Business and Renewals, I became a Senior Account Manager. I became responsible for more existing customers with large fleets, as well as the customers I had already generated excellent relationships with throughout my time at MW. I also became responsible for developing the Junior Account Managers when they were introduced into the renewals team.

Leicester, United Kingdom

Responsible for converting leads into customers, as well as presenting renewal options for existing customers, I was regularly a top performer. Often customers would come to me sceptical about vehicle leasing, but with expert knowledge I was able to rest their concerns at ease. I developed great relationships and trust with each customer and felt a huge sense of pride when they rang back a few months later specifically asking for me.Whilst offering competitive leases, I also sold subsidiary products that benefitted the customer directly.

Leicester, United Kingdom

Loughborough

Hinckley, England, United Kingdom

Nottingham, England, United Kingdom

I was a waiter/barman at two different 'Vintage Inn pubs'; the Grange Farm in Oadby, Leicester, and the Rose and Crown in Morley, Derby. I was a key member with maintaining high levels of customer service within these pubs and in 2012 I was nominated by my managers to represent the pub in a company competition called the V-Factor. I finished as a runner-up after competing with a member from each pub in the East Midlands area. I thoroughly enjoyed my time at the company but needed to pursue my chosen career path after completing my University degree.

I studied Business (Finance) for 3 years in which I achieved a 2:2 class B.A. Hons degree.

Bachelor Of Arts (B.A.), Business, Management, Marketing, And Related Support Services

Education record