Stephen Stokeld Email & Phone Number

Nottingham, England, United Kingdom

Derby, United Kingdom

Nottingham, United Kingdom

Tamworth

Bangor, North Wales

Recruit and develop Service Incident Agents and Team Leader. Ensure they have the adequate skills and training required to perform their role. Analyse telephony statistics and logged service information to ensure that optimum performance levels are being maintained by the service incident team. Manage holiday and other absences to ensure adequate shift.

Manage a national team of Service Support Technicians providing technical support to field service teams across a full service rota. Delivering a second line on site service and a remote telephone support line for 1st line field staff. This involved maintaining a rota covering full service hours, organising the training of the technicians to ensure they.

Monitor the work requests, prioritise and plan engineers workloads according to SLA and to assist in the resolution of out of order requests requiring parts by sourcing parts from other areas of the business. Redistributing any work requests that would be in jeopardy of failing the SLA. Keeping in close contact with engineers and managers at all times to.

To build a welcoming and supportive team to ensure the smooth running front of house of a popular and busy town centre public house. Leading by example of how to deliver excellent customer service to our customer base. Build on this already busy customer base to grow the business and introduce efficiencies to strengthen the profit margins.

Provide a high level of on site field service to Keeday's multisite customers. Carry out the repair and maintenance of a wide range of arcade equipment, pool table and AWP (Fruit Machines). Maintain control of a company provided boot stock of spares and accurately record their usage and re ordering to ensure all repairs could be completed on the first visit.