Steve Hargis Email & Phone Number

Houston, Texas, United States

Designed and implemented a strategic framework for operational governance and management of the Salesforce (SFDC) platform supporting Sales and Customer Success motions. Leading a cross-functional team to align Salesforce feature and workflow development with transformational business requirements spanning opportunity management, renewals strategy, and customer success lifecycle milestones. Executing platform development governance through the creation and facilitation of an Operating Committee and Steering Body spanning Sales, Customer Experience, Operations, and IT.

Established and led overall Cisco Services portfolio governance framework and execution. Managed a team responsible for executing a service offer development methodology including governance of strategic business alignment, release management, operational readiness, and compliance. Delivered key service offer development metrics and analysis in support of corporate objectives. Chaired and facilitated cross-organizational Services Portfolio Alignment Team to review the portfolio roadmap, determine development investment, and ensure alignment to Cisco Services Portfolio strategy and Plan of Record.

Responsible for portfolio communication strategy and centralized portfolio communication vehicles. Created key portfolio messaging and awareness collateral and resources. Provided messaging guidance in support of major portfolio simplification initiative and created key communications for Field awareness. Managed a framework for centralized service release communications. Evolved Services portfolio education platform to align with portfolio transformation strategy. Designed, implemented, and managed the portfolio management online collaboration environment. Developed key executive briefing presentations, and collateral in support of portfolio management strategic initiatives. Developed and managed quarterly business reviews – including portfolio performance metrics and analysis, roadmaps, strategy updates, and required business optics.

Responsible for strategic solutions development, marketing and evangelism. Managed the solutions development lifecycle: market segmentation; technology integration; solution roadmap and development process; go-to-market strategy; pricing; testing and release management; supply chain planning; launch planning; collateral development; demo development and staging, technical and sales readiness; customer evangelism; (continuous improvement); analyst and press relations; customer executive briefings; and field readiness. Also developed and led the Enterasys Customer Council (ECC) – a global collaborative forum of customer executives and Enterasys executive management representatives.Presenter at 2006 Interop; 2006 Educause

Appointed by CEO/CTO to establish and launch Office of CTO team of top solutions strategists responsible for defining and driving technology direction, engaging key accounts for bi-directional feedback and roadmap planning, evangelizing company capabilities in customer-centric, value-driven terms, and shaping the company's go-to-market messages and sales strategies. Provided architectural guidance to Product Management and Product Engineering teams. Established company technical direction and vision for key product solutions. Developed technology alliances and partnerships including Microsoft, IBM, Dell, Siemens, Lucent Networks, Funk Software, and Interlink Networks.Presenter at 2000 Novell Brainshare Europe

Provided technical support and consultation for targeted strategic customer accounts. Designed complex technical solutions to meet business objectives of strategic accounts. Member of corporate strategic presentation team. Member of Global Technical Advisory Group. Guest instructor at the University of Houston - Advanced Data Networks curriculum.

Managed systems engineering team, and was responsible for the design, implementation, and maintenance of a network infrastructure supporting 30,000 end users. Member of the State of Louisiana Computer Operations Advisory Board. Received honorable mention from Healthcare Informatics (Nov. 1993) for developing “advanced networks that support quality and cost-effective patient care”.

Managed U.S. Eastern Region system engineers responsible for technical systems installation, service and support.

Computer Engineering

Information Technology