Samuel Thuo Email and Phone Number

Alumnipad is a social enterprise that brings together a team of passionate experts and individuals to provide a highly innovative platform for the management of alumni associations.

Planning and overseeing new marketing initiatives.Increasing the value of current customers while attracting new ones.Finding and developing new markets and improving sales.Attending conferences, meetings, and industry events.Developing quotes and proposals for clients.Developing goals for the development team and business growth and ensuring they are met.Training personnel and helping team members develop their skills.

Organizing programs and activities in accordance with the mission and goals of the organization.Developing new processes to support the strategic direction of the organization.Creating and managing long-term goals.Developing an evaluation method to assess program strengths and identify areas for improvement.Managing a team with a diverse array of talents and responsibilities.Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.Implementing and managing changes and interventions to ensure project goals are achieved.Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.Producing accurate and timely reporting of program status throughout its life cycle.Analyzing program risks.

▪ Responsible for a team of 4 fleet operators, 7 agents and a network of 1,000 riders, managing their daily schedules, day to day operations and payroll.▪ Co-ordinate ground operations and roll out of restaurants/courier partners in Gauteng.▪ Daily, Weekly and monthly reporting on driver operations. Invoicing for corporate staff.▪ Building and managing delivery metrics as per agreement with specific clients. Responsible for optimization of delivery times.▪ Responsible for asset utilization to ensure maximum profitability.▪ Data analysis to ensure KPI’s are met as per clients’ SLA▪ Lead technical contact for all API integrations and bug fixing for released updates.

▪Direct expansion activities for Yum’s white-label customers, manage the launch into newdelivery markets and offer insight into best delivery practices. ▪Create Manage order taking, delivery, and customer service processes and systems.▪Establish and maintain communication systems between Yum Staff, clients, and end customers.▪Build and manage dispatch center to ensure efficiencies and communication between Yum and its delivery fleet; Ensure Yum Staff has proper access to the necessary tools to perform their assigned.▪Establish and maintain metrics and benchmarks for delivery, safety, and customer service.▪Establish and communicate regular operational reporting for Yum’s call center and dispatch team.▪Create a link between the logistics team and white label customers to ensure maximum efficiency, reporting, and analysis of delivery operations.▪Ensure company policies are communicated, applied and enforced (i.e. operational, safety, regulatory and administrative)Achievements – Spearheaded the launch of Yum deliveries in the South African market. Responsible for recruiting local talent and riders for the company.

Coordinate product design and logic application for the logistics component of the business.

Yum’s call center director was responsible for directing the daily, weekly and monthly activities; providing leadership, motivation, and executing call center staff, staff schedules and managers to ensure Yum KE, UG and TZ operates effectively and efficiently.

Prepared call center performance reports by collecting, analyzing, and summarizing data and trends. Maintained equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

Part time customer support agent. Responsible for receiving and dispatching orders.

Cornet and Trumpet player.

Field Sales and Marketing associate for electronic products.