Christina M. Email & Phone Number

Las Vegas, Nevada, United States

- Support resellers, partners, customers, and internal teams through various communication mediums (i.e., phone, chat and email).- Technical expert on device errors, network communications, portal configuration and navigation, product implementation and troubleshooting the Geotab hardware and software applications.- Coordinate with internal departments on the return/exchange process for Geotab devices and accessories.- Diagnose and resolve technical hardware and software issues involving connectivity, installation and software inquiries.- Manage, develop and deliver product service training directly to resellers and customers.- Provide successful resolution to all customer complaints.- Preserve the confidentiality and security of customer data and information.

Summerlin South, Nevada, United States

- Investigate reported cheaters, exploits, and other behavior that affects our games- Use data to make informed decisions regarding suspicious accounts- Support fellow team members by providing detailed information regarding gameplay investigations- Identify and escalate issues/bugs as needed to appropriate party- Completing ad hoc projects to support the Trust and Safety team

Las Vegas, Nevada, United States

- E Sports Mobile + SDK testing for both iOS and Android Devices- Main point of contact for any submitted test requests via JIRA- Consolidate and distribute QA test results via email and Slack communication.- Verifying that Cash Deposits within supported applications function as intended- Daily management and delegation software updates of test cases- Verifying gameplay fairness (Scoring, game boards, replays, boosts) on new testing builds - Completing test cases via TestRail- Submitting defects within JIRA- Reproducing reported issues seen and submitted by staff members (via Slack) - Daily smoke checks on Tier 0 and Tier 1 Titles- Attending Daily Stand-Up meetings discuss testing progress or design intent for newly added features- Creating documentation of current testing information- Manage and edit the Skillz Manual Testing Team’s Confluence Page

Las Vegas, Nevada

• Experience with Live Mobile Free-to-play Mobile App Games• Specializing testing on iOS and Android Devices.• Testing games to ensure games are working as intended• Dealing with large numbers to ensure players are receiving the correct value of in-game items, currency or points. • Effectively communicating with multiple departments to familiarize the test team with design intent.• Testing new content to ensure quality before it is available to consumers• Experience in high stress situations such as last minute requests • Provided Mentorship and training documents for new team members to help better understand the processes• Manage, delegate and assist vendor staff with new or additional testing info• Attending daily SCRUM and design meetings to discuss daily tasks and design intent for new features that require testing

San Diego Ca

- Leadership experience for multiple video game titles (PlayStation 3, PlayStation 4, Vita, PSP).- Senior testing experience with Live and On-Demand streaming and Mobile testing with the PlayStation Vue App. (PS3/PS4 Client, iOS and Android devices)- Completing test cases Via DevTest. (ESRB, GSCR)- Submitting defects within the DevTrack Database (Class A, B, C, Legal )- Communication with team members Cross-region (Europe, Japan)- Setting up team meetings to discuss team efficiency and methods for self improvement.- Credited for Multiple games during my 6 years with SCEA: https://www.mobygames.com/developer/christina-fessenden/credits/developerId,577344/

Education record

• Experienced in Casino Dealing for the following Table games: Black Jack, Pai Gow, Roulette, Poker [7 card Stud High/Low, Razz, Texas.

9 Month Class To Receive Certification For Dental Assistant (Da), Dental Assisting/Assistant

Completed 120 hours of Externship in a Dental Office

High School