Simon Thomas Email & Phone Number

- Increased student engagement in passing rate by 17% (from 61% to 78%), decreased the number of students who abandoned classes by 7% (from 13% to 6%), and cut the number of failed courses by 9% (from 25% to 16%), increased student engagement satisfaction rate by 30% (from 64% to 94%). - Train & create an actionable plan to engage all stakeholders with project roadmap. - Maintain effective relationships with faculty, students, as well as other educational institutions' partners [Global Education Academy (GEA)]; to accurately and constructively interpret college policies and programs.- Develop a strategy for supervising students who attend classes during the day, in the evenings or on weekends, and during clinical internship periods.- Upkeep and development of student record systems, as well as any other tasks assigned or delegated by his or her immediate supervisor- Assist in raising the international profile of the university and managing any international collaboration projects.- Exchanging student record information with authorized universities while maintaining quality assurance and developing City University policies- Assist faculty, staff and students with inquires with updates and changes along with administrative tasks.- Enroll, withdraw, and matriculate students based on Academic, Visa, and grade status while tracking and coordinating with other teams using People Soft. - Adopt to other teams needs based on changes to policy or requirements while ensuring quality to make sure project deadlines are met as planned.

Seattle, Washington, United States

- Work with various Enterprise Account Executives and Project Managers to ensure there is anequilibrium with supply and demand.- Determine loads that are acceptable prior to deployment by analyzing load volume, weight, routelane and type of goods being transported.- Keep track of data accuracy and convergence rate on a daily basis manually on excel.- Manage and respond to numerous requests and demands within acceptable SLA.

- Provide courteous, friendly, and efficient customer service while ensuring customer needs are metin a timely fashion.- Follow and comply with established procedures, including measures, health, and sanitation.- Perform duties related to counter service, stocking, rotating, inventory management, and sanitationrecords.- Maintain in depth knowledge of customer dealing and anticipation needs.- Assist with sampling programs and training of new team members.

Seattle, Washington, United States

- Provide technical support and coach users via phone and email / ticketing channels regarding company policies and fraud related issues.- Establish and work cross-functionally with various teams in CX, Marketing, Product, and Enforcement to leverage insights to execute projects and create superb customer experience.- Build technical support and ops infrastructure by Identifying systemic flaws that lead to user problems; figure out how to improve them and write help articles and FAQs to be published. - Maximize owner quality experience by filtering the top quality sitters to operate on the site.- Educate users how to use our product and translate user confusion into product suggestions. - Work on multiple projects and tasks in a fast paced and constantly evolving tech environment.- Maintain sitter community that can be trusted to provide exceptional experiences for owners.- Fulfill sitter safety tag, by packaging, tracking, shipping and responding to customers’ questions ina timely manner.

Greater Seattle Area

- Assist various organizations in achieving daily, short and long term goals in assisting in full supply chain such production, packaging, product quality assurance, sales, and client data destruction.

Spokane County, Wa

- Tutor wide range of college students in Math, English, and Business related courses like Marketing,Project design, Strategic Management, and Finance.- Prepare learning resources, assess student needs, answer inquiries, identify weak areas, and monitor student performance.- Break down complex problems to individual learning levels in one-on-one and group sessions.- Practice patience, communication, and attention to details.- Earned numerous recommendations from students for effective school help.

Tukwila, Washington, United States

- Ensure each customer receives outstanding service by providing a friendly environment, aidcustomers in locating merchandises and assist in ringing up sales at register as a cashier.- Meet, greet and provide excellent customer service, though walk-in and over telephone.