A relentless problem solver whose goal is to help users adopt and grow in Tech. I truly enjoy diving deep into problems and finding solutions and simplifying them using modern technology. Iβm a strong believer that simplicity and efficiency are key to growth in any industry. In everything I embark on, I try to find ways to make the necessary changes to accomplish this. To do so, I focus on key metrics and collective feedback results to quickly adopt and optimize new insights.Up until this point in my career, I have worked and enjoyed being in various industries at different positions. I have experience working with small to medium startups and in various sectors of business including Supply Chain, Retail, Sales, Management, Risk & Fraud Prevention, and Support. At the same time, Iβve been fortunate enough to visit over twenty countries to learn and foster greater personal interactions. As a result of this exposure, experiences in my professional and personal life have taught me the following about my self:I can successfully create and optimize a product / service with given constraints. - I Prioritize customers / users to be the center of every problem - I excel at planning, collaboration and execution of new or big projects - While my instinct are often accurate, I rely on data to make decisionsI can align, lead, and quickly adopt to small or ever growing team. - Working, collaborating and building teams from different backgrounds is an innate skill for me - I can communicate at every level regardless of a person's background. (tech / non-tech, & exec) - I believe progress is attained a lot quicker once you comprehend what motivates individuals - I like to win, but I love winning with a team or helping a team win even moreThere is no end to growth! I continue to educate, refine and redefine myself to be a better individual. - I focus on making quality decisions regardless of the cost - I am continuously learning to push boundaries - When faced with adversity, I remain calmI enjoy exploring, reading, learning new skills, meeting new people from different backgrounds, and hearing new perspectives. Reach out if you want to discuss new tech / innovation, web 3, travel-related topics, or simply if you want to connect and bounce ideas.
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Project Management Specialist / International Academic Affair Advisor (Can & Vnm)City University Of Seattle Mar 2022 - Feb 2023- Increased student engagement in passing rate by 17% (from 61% to 78%), decreased the number of students who abandoned classes by 7% (from 13% to 6%), and cut the number of failed courses by 9% (from 25% to 16%), increased student engagement satisfaction rate by 30% (from 64% to 94%). - Train & create an actionable plan to engage all stakeholders with project roadmap. - Maintain effective relationships with faculty, students, as well as other educational institutions' partners [Global Education Academy (GEA)]; to accurately and constructively interpret college policies and programs.- Develop a strategy for supervising students who attend classes during the day, in the evenings or on weekends, and during clinical internship periods.- Upkeep and development of student record systems, as well as any other tasks assigned or delegated by his or her immediate supervisor- Assist in raising the international profile of the university and managing any international collaboration projects.- Exchanging student record information with authorized universities while maintaining quality assurance and developing City University policies- Assist faculty, staff and students with inquires with updates and changes along with administrative tasks.- Enroll, withdraw, and matriculate students based on Academic, Visa, and grade status while tracking and coordinating with other teams using People Soft. - Adopt to other teams needs based on changes to policy or requirements while ensuring quality to make sure project deadlines are met as planned. -
Marketplace Growth SpecialistConvoy. Com Sep 2019 - Sep 2021Seattle, Washington, United States- Work with various Enterprise Account Executives and Project Managers to ensure there is anequilibrium with supply and demand.- Determine loads that are acceptable prior to deployment by analyzing load volume, weight, routelane and type of goods being transported.- Keep track of data accuracy and convergence rate on a daily basis manually on excel.- Manage and respond to numerous requests and demands within acceptable SLA.
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Team Member TrainerAmazon.Com - Wholefoods Feb 2016 - Dec 2019- Provide courteous, friendly, and efficient customer service while ensuring customer needs are metin a timely fashion.- Follow and comply with established procedures, including measures, health, and sanitation.- Perform duties related to counter service, stocking, rotating, inventory management, and sanitationrecords.- Maintain in depth knowledge of customer dealing and anticipation needs.- Assist with sampling programs and training of new team members.
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Initial Quality Assurance (Qa) , T&S , & Fraud Investigator IiRover. Com Nov 2016 - Jan 2019Seattle, Washington, United States- Provide technical support and coach users via phone and email / ticketing channels regarding company policies and fraud related issues.- Establish and work cross-functionally with various teams in CX, Marketing, Product, and Enforcement to leverage insights to execute projects and create superb customer experience.- Build technical support and ops infrastructure by Identifying systemic flaws that lead to user problems; figure out how to improve them and write help articles and FAQs to be published. - Maximize owner quality experience by filtering the top quality sitters to operate on the site.- Educate users how to use our product and translate user confusion into product suggestions. - Work on multiple projects and tasks in a fast paced and constantly evolving tech environment.- Maintain sitter community that can be trusted to provide exceptional experiences for owners.- Fulfill sitter safety tag, by packaging, tracking, shipping and responding to customersβ questions ina timely manner.
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Operational SpecialistTerra Staffing Agency Jul 2013 - Nov 2016Greater Seattle Area- Assist various organizations in achieving daily, short and long term goals in assisting in full supply chain such production, packaging, product quality assurance, sales, and client data destruction.
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Eagles Freelance TutorSelf-Employed Apr 2015 - Sep 2016Spokane County, Wa- Tutor wide range of college students in Math, English, and Business related courses like Marketing,Project design, Strategic Management, and Finance.- Prepare learning resources, assess student needs, answer inquiries, identify weak areas, and monitor student performance.- Break down complex problems to individual learning levels in one-on-one and group sessions.- Practice patience, communication, and attention to details.- Earned numerous recommendations from students for effective school help.
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Sales Associate & CashierSkechers Usa May 2010 - Sep 2010Tukwila, Washington, United States- Ensure each customer receives outstanding service by providing a friendly environment, aidcustomers in locating merchandises and assist in ringing up sales at register as a cashier.- Meet, greet and provide excellent customer service, though walk-in and over telephone.
Simon Thomas Education Details
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Bachelor'S Degree
Frequently Asked Questions about Simon Thomas
What is Simon Thomas's role at the current company?
Simon Thomas's current role is Problem-solver providing Value as a Service π | Explorer | Tech enthusiast & possibly your future colleague!.
What schools did Simon Thomas attend?
Simon Thomas attended Eastern Washington University - College Of Business.
Not the Simon Thomas you were looking for?
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3worleyparsons.com, gmail.com, kentech.ie
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2georgeson.com, computershare.com
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SIMON THOMAS
Media Consultant | Media Sales | Media Representation | Connecting North America With Middle East And AsiaToronto, On1gmail.com -
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