An accomplished IT professional with strong generalist knowledge and skills across hardware and software support gained from a career spanning global manufacturing and infrastructure institutions. With strong customer service orientation, a highly practical and pragmatic approach, I leverage my analytical and problem-solving skills to provide proactive support and workable solutions to customers. Able to work under pressure, with good communication abilities, I build respectful relationships across all levels of a business whilst providing valued support and technical advice to internal IT engineers, management and external consultants.Extensive experience in the support and project delivery for the installation and deployment of complex IT services on a national and international front across infrastructure monitoring and incident management, issues analysis and rectification, crisis management and disaster recovery, critical and scheduled maintenance, performance tuning, usage optimization and capacity management, audit and assessments, and patching and migration. Proven experience supporting day to day operations including customer feedback and support for a large national data centre with multiple sites, 24 sites in APAC region, 300+ servers and 800 + users.