Stuart Carlile Email & Phone Number

Carlile Consulting Ltd provides consultancy and programme management services to technology companies.

United Kingdom

Accountable for setting up customer business value engagement model for IT-Transformation- Led pre-sales business analysis for large-scale analytics, SDN and security projects. - Created and presented business cases to senior customer stakeholders, including CISOs, CTOs & Heads of Strategy, based on requirements analysis across business, financial, operations and technology needs- Engaged Sales leads, business units & pre-sales on the value of business value-led sales, changing the discussion from technology led sales to addressing customer problem sales- Presented at Team Conferences on the need for value-led sales- Created new GTM for analytics platform, and worked with sales stakeholders for adoption- The business value engagement approach has resulted in increased customer sponsorship, securing of orders, and accelerated orders.

London, United Kingdom

Accountable for delivery of the Security Uplift Program on behalf of the CISO- Assessed risk associated with increased use of Cloud SaaS and ShadowIT & generated a business case and action plan for how controls could be introduced to reduce the risk level- Led DDOS attack strategy & mitigation review and evaluated suppliers- Set-up Proof of Concept for firewall policy management, including obtaining both business & technical sponsorship. Generated business case for cost benefits of solution introduction. After successful PoC, deployed this capability across global multi-vendor estate for policy audit . Successfully delivered a direct KPI owned by CIO & CISO- Forged improved working relationships between Security and Operational teams through demonstration of common & complementary objectives, and use of ITIL framework for service introduction

Chalfont, London

Accountable for Professional Services engineering and test functions for solution delivery into EMEA customer-base, setting team goals and direction- Managed resources (36) (across 10 countries) & set up effective management structure, coaching and mentoring both Consultants and Line Managers- Produced timely proposals for customer engagements and assessed EMEA bids ensuring appropriate scoping & margin- Led cross-functional “tiger” teams for critical customer engagements- Set billable utilization targets across entire technical delivery team, meeting or exceeding 75%- Drove initiatives improving project governance and support for partners- Drove initiatives focusing on best practice, and standardizing frequent/routine delivery activities- Promoted introduction of Customer Satisfaction programme and improved scoring year-on-year- Developed framework for effective project delivery using global resources- Created business case for and set up MEA-based consultants- Set up knowledge-share across organization and ensured regular contributions from full team- Set up New Product Introduction forum with all key stakeholders to improve business readiness for new software releases

Wokingham

Accountable for professional services engineering and test functions for delivery into EMEA customer base-managed team across 8 countries-managed consultants into Citrix from the acquisition of Bytemobile without loss

Wokingham

Accountable for Programme of Bytemobile products and software delivery into Telco market - Defined programme and project scopes including gathering customer requirements and success criteria, creating Statement of Work, plan and pricing. Set engagement margins in pre-sale and measured against during delivery. Ensured revenue booking and revenue recognition.- Collaborated closely with Account and Technical Account Managers, with a particular focus in relation to new territory proposals- Increased value of individual project engagements through effective scoping and customer negotiation- Led delivery into new customers across EMEA- Managed Project Manager & technical consultants across UK, Germany, Poland, Bulgaria & UAE- Delivered into customers including T-Mobile Group, Teliasonera Group, Vodafone Group, Etisalat Group, as well as other operators in France, Russia and Africa.

Project Manager accountable for delivery into key customers, including- Vodafone D2 Content Adaptation upgrade- Vodafone D2 Optimisation expansion- Orange Poland Optimisation upgrade- Orange Slovakia Optimisation deployment

Purple Poppy Design Services- Professional web site design and build - Upgrade an old web site- Keep your web site up to date - Web hosting packages - Advice on web hosting and domain names - Logo creation for web site, stationary and business cards - Shopping cart integration

Non-Executive DirectorCarlile Consulting Ltd moving into small business web design as Purple Poppy Design (www.purplepoppydesign.co.uk).

Carlile Consulting Ltd provides consultancy and project management services to the wireless industry, with broad experience in telco's as well as infrastructure vendors.

Newbury, Uk

Project Manager running a 3 Phase advanced Data Centre project. Each phase lasting 12 months with £multi-million project budget each year.Overall accountability for design, build, integration, testing and handover of IP network into Vodafone operations control. Objective was for a highly resilient, scalable, secure and operational IP infrastructure to support all new consumer mobile data services. This has been achieved & currently 100% Mobile Internet traffic runs on this network, along with all new IP marketed services.

Newbury, Uk

Providing project management services to Vodafone UK managing a GPRS network upgrade project. Accountable for overall delivery including budget, vendor selection and user acceptance testing. Defined and implemented a new strategy for system testing purposes. Managing project using PRINCE2 methodology.

Dublin

Responsible for providing third line technical support and consultancy services including software delivery and management to O2 (formerly Digifone) in GSM/GPRS/data systems.• Managed the critical issues from the customer, and focused on GPRS (2.5G) delivery. Drove down GPRS fault reports by 70% over 9 months. This contributed to a significantly more stable network and a major improvement in customer satisfaction.• Managed transition from experienced contractor staff to inexperienced full-time employees with no impact to service.• Managed technical support during two major GPRS network upgrades (Passport SGSN, Contivity GGSN, DNS). • Analysed and recommended changes to GPRS billing strategy.• Assisted customer on introduction of Clarify CRM systemDefined and setup technical support activities for first GSM-Rail project in UK (West Coast Mainline), in line with agreed Service Level Agreements. First phase accepted by customer Nov 02.

Friedrichshafen, Germany

Responsible for wireless third line technical support and consultancy services to customers in Germany, and ensuring that Service Level Agreements were in place and being met. Prime Customer Support Manager for Viag Interkom, and Product Support manager for BSS (radio), and IN (Intelligent Network) products, supporting Viag Interkom (now O2), and Arcor (GSM-Rail). IN provided the key differentiator for these customers, and so was critical to their networks. • Defined strategy for technical support and software delivery activities in Germany.• Built up a strong IN support team and changed customer’s perception of poor IN support.• Set up team for GPRS support. • Managed resources in UMTS access trials. • Provided support for GSM-R acceptance phase including ASCI features (VBS & VGCS).• Hired local German and foreign staff, and integrated them into the team. • Awarded Customer Services trip to Caribbean Oct 2000:outstanding service to the company.

Friedrichshafen, Germany

Responsible for third line technical support in a new department in a new joint venture (between Nortel Networks and Daimler Benz Aerospace Systems)• Set-up GSM BSS support for Viag Interkom in Germany.• Provided expert support to Viag, set-up of lab, training/mentoring local staff, and setup links to Product Support team in France. • Established technical support team for launch of Viag Interkom network. • Part of on-call team - primed several emergency issues on critical network elements.• Primed support for integration of GPP-IWF (Passport) to the DMS-MSC. • Prepared systems and participated in Y2K rollover. • Responsible for Cebit 2000 GPRS live demo on Eplus stand. Received Peer Recognition for Cebit contribution. • Defined support requirements and costs for GPRS and UMTS bids in Germany

Member of the team in the set-up of the GSM Technical Services department. This involved learning the technology on the new BSS and OMCR products, making links with the new joint venture Nortel Matra Cellular (in France), and with One2One (the new customer), as well as providing technical leadership within the UK. • Wrote and performed test cases for integration, verification and acceptance testing, for BSS and OMCR. • Provided technical support for One2One and I&C department. • Received the “1996 President’s Award of Excellence for Customer Satisfaction” for One2One Turnkey project, and "1995 President's Award of Excellence for Teamwork" for the BSS Acceptance of One2One.

• Provided UNIX technical support for a community of 250 software designers

• Placement as part of M.Eng degree. Designed and simulated a 5.2GHz oscillator for a satellite.

• Awarded industrial placement on good University results. • Worked in an electromagnetic compatibility (EMC) lab, testing PCs' levels of emissions and susceptibility to radiation, as well as trouble shooting activities.

M.Eng, Electronics & Electrical Engineering

C.Eng, Chartered Engineer

Education record

Activities and Societies: Member of Project Management Institute (PMI)