Responsible for providing support for 1300 strong field based population• Created robust short, medium and long term wellbeing strategy for field workforce. Understanding and prioritising key wellbeing focus areas to maximize engagement ensuring safety is at the heart of all decision making.• Led talent agenda including the facilitation of robust succession and recruitment plans, ensuring the right talent is in place to support the business in hitting its mandate.• HR National Project lead on facilitating 90 new management roles into the business whilst integrating redeployees from other business areas into the plan.• Provided clear advice on Employee relation cases. This included the management of difficult disability and capability cases in conjunction with key stakeholders. An advanced knowledge of employment law supports the implementation of the polices in a fair and consistent manner supporting the company values. • Company representative in successfully handling 2 complex tribunal cases with positive business outcome. • Developed strong stakeholder relationships (including the union, head of operations and learning and development leads) to support the people agenda whilst understanding the commercial and customer orientated business requirements.• Led the people agenda with senior management to shape the proactive application of British Gases safety culture. Analysed behavioural safety data to identify trends to drive to understanding root causes and plan future interventions• HR National Project lead on facilitating 90 new management roles into the business whilst integrating redeployees from other business areas into the plan.

Working in a team of 2, providing HR generalist support to a site population of 1000 liaising with senior managers to ensure decision making is fair and consistent.• Rolled out new Absence on-line system locally in conjunction with the Learning and Development team.• Implemented new benefits scheme across all sites coaching the managers on its application.• Undertook a NQV Assessors role assessing 5 employees in successfully completing a Level 3 Customer services certificate.• Created material to support all managers in decision making, minimising risk and providing best practice whilst managing absence and performance cases.• Developed new maternity process, which was implemented Nationally.• Designed site stress risk assessment to be used Nationally with support of Occupational health.

Part of a dedicated Learning and Development team supporting existing employees and new recruits at the Leeds British Gas call centre site• Presented and facilitating training using a variety of training techniques.• Designed training material to match business requirements and standards.• Managed the wellbeing of new starters to the company for the first 10 weeks.• Coached and mentoring 3 apprentices in achieving NVQ in customer service• Undertook staff performance and development reviews by providing training, coaching and constructive feedback to improve and achieve their productivity goals• Led the implementation and deployment of all phases of the company’s multi-million pound IT systems project to implement Siebel and SAP.• Designed and delivered effective and innovative sales training for existing and new staff. Achieved 60% rise in sales performance post sales training