Stuart Gage Ii Email & Phone Number

San Francisco, Ca, Us

- Provide a white-glove implementation experience for customers adopting Talkdesk- As a part of implementation, lead discovery sessions to ensure customers deployment is right the first time. - Lead small to medium implementations, acting as the technical and project management resource, work alongside a project manager for larger implementations. - Own technical implementation post-sale, from Discovery to Go-live- Ensure quick time to value for our customers- Maintain a high CSAT performance rating from customers- Maintain a high billable utilization rate

Rochester, Mn, Us

Implement MetaViewer AP Paperless Automation Solution with Dynamics 365 BC, Dynamics AX, Dynamics 365 FO and Dynamics GP integration in both on premises and hosted environments. Provide training and documentation tailored to customers MetaViewer implementation. Implement enhancements and customizations in existing MetaViewer solutions including custom workflows, SQL stored procedures etc. Work closely with customer AP and IT teams during various project phases. Support customers through the hypercare period post go-live, and assist in transitioning to long-term support.Upgrade MetaViewer Enterprise and MetaViewer Standard solutions to latest software releases.Assist Customer Success Team in resolving escalated support cases. Log accurate task time and notes for billing and future reference by other engineers.Maintain a high utilization rate. Assist with pre-sale consultations, providing expertise on sizing and scope of potential projects. Member of the Solution Model team, responsible for determining the direction and future function of the base MetaViewer solution based on customer implementation experience.

Rochester, Mn, Us

Troubleshoot cases submitted by customers relating to their MetaViewer implementation.Provide excellent customer service while troubleshooting and resolving cases. Log detailed case notes in Dynamics CRM for future use by other technicians. Complete smaller customer projects/system changes.Work with other internal teams to resolve escalated support cases.Provide administration services and proactive support for hosted customers.

Appleton, Wi, Us

Lead team member orientation for new team membersAssist Management staff with schedulingProvide backup to other departments as needed.

Bachelor Of Science (Bs), Computer Information Systems

Associate Of Science (A.S.), Computer Information Systems