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Stuart Munro Email & Phone Number
Head of Customer Operations
at
Travelnest
1 work email found
@travelnest.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Operations
Location
Glenrothes, Scotland, United Kingdom
Company size
Who is Stuart Munro? Overview
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Quick answer
Stuart Munro is listed as Head of Customer Operations at Travelnest, a company with 3 employees, based in Glenrothes, Scotland, United Kingdom. AeroLeads shows a work email signal at travelnest.com and a matched LinkedIn profile for Stuart Munro.
Stuart Munro previously worked as Customer Operations Manager at Travelnest and Project Manager at People'S Energy. Stuart Munro holds Green Belt, Lean Six Sigma from Pmi.
Company email context
Email format at Travelnest
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{first}.{last}@travelnest.com
86% confidence
AeroLeads found 1 current-domain work email signal for Stuart Munro. Compare company email patterns before reaching out.
Profile bio
About Stuart Munro
I am a highly motivated change professional and Lean Six Sigma practitioner with extensive experience developed within a highly regulated industry. I have a demonstrable track record of managing successful change from start to finish within a service environment, delivering evidence-based performance improvements and significant financial benefits. I am pragmatic, I thrive under pressure and an achiever. I am experienced at managing conflict, engaging with others and excel at building exceptional relationships and support networks to drive operational improvements. I have first class planning, time management and problem-solving skills that are transferable to any role. I am a progressive system thinker with strong analytical skills and the ability to simplify complex information and present it in a logical manner to drive a change culture. I am a strong team player and comfortable communicating at all levels from front line to executive level.
Current workplace
Stuart Munro's current company
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Travelnest
10 roles
Stuart Munro work experience
A career timeline built from the work history available for this profile.
Head Of Customer Operations
Current- Accountable for customer support, sales, complaints, payment Ops and back-office functions.
- Reduced operational cost by 42%, whilst our customer base grew by 24%.
- Work with peers in the Senior Leadership Team to implement company strategic goals.
- Delivery and strategic development of customer service experience and contact strategy.
- Manage annual budget/forecast, including resourcing, tooling and operational costs.
- Accountable for operational risk management.
Nov 2022 - Present
Customer Operations Manager
- Responsible for customer support teams, including in-house and third-party offshore support.
- Developed and implemented quality control processes and feedback structures.
- Continuously amplify the customer journey by leveraging industry best practices.
- Work closely with product and marketing teams to provide a voice for the customer.
- Developed and implemented product training, employee onboarding and leadership programs.
Nov 2021 - Nov 2022
Project Manager
People'S Energy
- Utilize industry best practices and techniques to implement multiple projects.
- Developed and deployed advanced planning skills to deliver projects on time and budget.
- Identified and proactively managed key risks and blockers for projects and business processes.
- Carry out project evaluations and results measurement to enhance learning for your next project.
Jul 2021 - Sep 2021
Mst Team Leader
People'S Energy
- Led a team of up to 14 agents to become the highest-performing team in the business.
- Refine and optimise processes, evidencing my solution design and carrying out implementation.
- Identify Learning and Development needs, implementing initiatives for the team and individuals.
- Improve quality and productivity through the successful use of PDP and appraisal processes.
Sep 2020 - Jul 2021
Senior Change Manager
- Led multiple change projects through full life cycle delivering >£1M of annualised savings.
- Identified areas of improvement within the business through analysis and strategic planning.
- Developed and delivered process measures to display operational and financial performance.
- Mentored and managed staff within my team with projects and achieved their qualifications.
Jan 2018 - Jul 2020
Change Manager
- Led change initiatives, using Lean Six Sigma tools and techniques to deliver >£500K of savings.
- Simplified and presented complex data to enable understanding at all levels of business.
- Ensured robust change governance to ensure final delivery met the stakeholder's needs.
- Collaborated with the Head of Finance to ensure benefits cases were delivered to the P&L.
Jul 2016 - Jan 2018
Team Manager
- Managed teams of up to 16 FTEs in both administrative and customer services functions.
- Reduced sickness absence within the team through a proactive approach to absence
- Performance-managed team to achieve all KPIs and objectives..
- Managed and planned staffing levels, and resource allocation to ensure efficiency.
Nov 2012 - Jun 2016
Customer Service Advisor
Jan 2010 - Oct 2012
Community Development Coach
Jul 2007 - Dec 2009
2 education records
Stuart Munro education
Green Belt, Lean Six Sigma
Pmi
Education record
Glenrothes High School
FAQ
Frequently asked questions about Stuart Munro
Quick answers generated from the profile data available on this page.
What company does Stuart Munro work for?
Stuart Munro works for Travelnest.
What is Stuart Munro's role at Travelnest?
Stuart Munro is listed as Head of Customer Operations at Travelnest.
What is Stuart Munro's email address?
AeroLeads has found 1 work email signal at @travelnest.com for Stuart Munro at Travelnest.
Where is Stuart Munro based?
Stuart Munro is based in Glenrothes, Scotland, United Kingdom while working with Travelnest.
What companies has Stuart Munro worked for?
Stuart Munro has worked for Travelnest, People'S Energy, Sse Plc, and Scottish Rugby Union.
How can I contact Stuart Munro?
You can use AeroLeads to view verified contact signals for Stuart Munro at Travelnest, including work email, phone, and LinkedIn data when available.
What schools did Stuart Munro attend?
Stuart Munro holds Green Belt, Lean Six Sigma from Pmi.
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