Working across the NHS Yorkshire and Humberside region, initially to understand training requirements that the individual Trusts and Organisations require for their Digital, Procurement & Finance teams, working with internal colleague’s and external training providers and venues to schedule the necessary training and awareness sessions, ensure that all associated administration including invoicing are completed in a timely manner. Post training activities include coordinating the capture and analysis of feedback. Coordinate a number of annual conferences and one off projects and activities. Lead on the development of the teams Social Media presence, as a result our followers more than trebled in less than 10 months and our Post Interactions have grown significantly. Responsible for creating engaging posts across the Teams Social Media platforms and sharing best practice with colleagues. Utilise proven Project Management methodologies to oversee the Implementation of a number of new work routines and tools.

I am tasked with managing all aspects of the recruitment of Farmers and Growers to the Farm Business Survey (FBS) This requires me to manage and respond to e-mail and telephone contacts, introduce the FBS, explain what is required from the farmer during the data collection process and recruit them to the process and complete all related administration.

I completed a small number of short term temporary roles following my redundancy from my previous employee

Oversee the day-to-day Operations across 34 EMEA markets for both the external customer and internal teams. Take ownership for resolving any service-related feedback both internally and externally. Create and distribute annual, quarterly, monthly reports and ad-hoc data as requested. Manage any special one-time projects. Analyse reports to identify trends and what impact these will have to the client. Ensure database and records are updated and accurate at all times.

Proactively project manage and have overall responsibility for the success for the Implementation of new accounts across multiple EMEA Markets. Act as focal point of contact for both the external and internal project stake holders. Lead weekly project status review meetings be that via conference call or face to face meeting. Report, document and escalate any risks that may compromise the overall success of the project. Oversee deployment and configuration of the various web-based products deemed in scope, set up central payment systems, coordinate and complete pre-launch testing and to conduct a post implementation review to ensure that all parties are happy with the outcome and to record any suggested process changes for the benefit of future projects. Also experience with managing a wide range of ad-hoc internal and external projects.

Lead, motivate and develop a team of 14 Consultants to ensure that a high level of productivity and excellent customer service is always provided. Ownership and resolution for items of feedback. Analyse productivity reports and use the output to identify training and development opportunities for the team. Complete regular formal reviews with each member of the team and document the discussions accordingly whilst also raising individual development plans as required. Liaise with the key contacts from the portfolio of accounts managed by the team.

As a Senior Sales Consultant I would secure Airline travel , accommodation and all other ancillary products for corporate traveller’s from a portfolio of accounts, at all time arrangements needed to be completed in line with their companies travel policies. I would male proactive suggestions to the travel arranger and ensure that a high level of customer service is provided at all times.I was also responsible for mentoring new starters