Stuart Rattray Email & Phone Number

Melbourne, Victoria, Australia

Sydney, Australia

Passionate leader of a large team of professionals across Australia and New Zealand in four contact centres.Delivered outsourced and insourced customer management and receivables management services to clients across Australasia in Government, Banking, Telco, Utility and other segments.Accountable for full P&L and all functions including client.

Sydney, Australia

Sydney, Australia

Engaged to lead the Technology team and manage a full transformation of the technology environment (internal and customer-facing) to improve the customer journey, build capability and mitigate risk to the organisation.Led the creation and execution of a 2 year IT resilience program to improve service delivery to the enterprise as a whole. Managed sizeable.

London, United Kingdom

• I established an independent management consultancy practice in London, leading projects to improve commercial performance, initiate and execute transformational programs and provide interim management services for a.
• Partnered with a major European telecommunications organisation to stem annual losses through churn analysis and the development of a roadmap of churn reduction initiatives;
• Enabled a full service data agency to penetrate the UK market by generating leads and introducing them as an alternative channel to market.

Sydney, Australia

• Reporting to the CFO, my mandate was to increase enterprise value, by establishing new revenue streams for the business.
• Developed a multi-million dollar business line profitable from day 1, exceeding the overall business plan in the first year of operation;
• Enhanced the value of a significant debt sale in partnership with a leading global financial institution;
• Increased the yield of a debt sale on behalf of a telecoms company.

Sydney Area, Australia

• I was engaged to apply commercial principles to Sydney Airport, to transform the customer journey and optimise revenue generating opportunities. I played a lead role in developing a roadmap of initiatives to elevate.
• Enabled Sydney airport to become a world leader in customer yield and behaviour analytics;
• Led the redevelopment of the airport’s digital presence and launched the first mobile app;
• Built the first Business Intelligence Centre of Competency to formalise data analytics.

Sydney, Australia

Schaumburg, Illinois

Schaumburg, Illinois

New Jersey