Stuart S. Email & Phone Number

With over 20 years of experience in various customer-focused and risk-related roles, I am a seasoned Risk Prevention Business Integrity Lead at Meta, the parent company of Facebook, Instagram, WhatsApp, and other platforms. I have a strong background in ecommerce, payments, and social media, and a deep understanding of the risks and opportunities associated with user friction and churn. As a leader, I am passionate about empowering and developing my team of escalation specialists, who provide mentorship, guidance, and support to our global partners and business units. I have successfully led multiple projects to enhance our operational processes, structures, and systems, using strategic tools, data analysis, and industry research. I am also proficient in Lean Six Sigma methodologies, having obtained a Yellow Belt certification, and in agile frameworks, such as Scrum and Kanban. Additionally, I have a proven track record in managing change, stakeholder relationships, and business objectives in a fast-paced, ambiguous, and high-growth environment.

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  Business Specialised Enforcement Operations Manager

  Meta

  Sep 2021 - Present - Dublin, County Dublin, Ireland

  Provide mentorship, guidance and career development to a team of escalation specialistsEnable a high-performing team to achieve goals via 1:1 support, enabling deeper and more scalable solutions whilst developing strategies for executing, measuring progress and sharing resultsWork closely with peer managers across the globe to enhance escalation management and develop sound operational processesDeliver projects involving quantitative analysis, industry research, and strategy developmentCollaborate with partners to scope and scale business, risks and opportunities to drive GRO StrategyUtilise strategic tools, systems, and data to help the team analyse trends and deliver insights to define goals and improve processesCoordinate with global cross-functional teams including PR/Communications, Public Policy, Legal and others to problem solve and develop solutionsAdvocate for users within their market, partnering with global and cross-functional teams to develop global solutions