Stuart Shepherd Email & Phone Number

Denver, Colorado, United States

· Outreach to parents to enroll kids in the program· Prepare equipment, including name tags and first aid kits for kid’s program· Sign kids in and out and provide information to parents at kid’s program· Take inventory of equipment and t-shirts· Send out email communications for fundraising and host in-person fundraising events· Visit local schools to.

· Mitigate expenses by ensuring vehicles were moved to our storage facility in a timely manner· Ensure customers received the correct value for their vehicle· Communicate insurance policies and laws to customers to ensure their understanding of the insurance process· Negotiate vehicle values with customers and their attorneys· Improved efficiency numbers.

· Tracked escalated calls by expert and reason for the escalation· Listened to every escalated call and provided feedback to the expert’s coach· Tracked department-wide trends and designed courses to improve customer service· Reduced number of escalated calls in a depart of 300 experts by 15%· Investigated executive level complaints and held listening.

· Managed call queues and backlogs to ensure contractual obligations to clients were met· Ensured that the department has proper staffing· Provided exceptional customer service when customers are escalated· Scheduled Point of Contact coverage to ensure experts have necessary resources· Mentored new hire classes· Handled business outages to ensure they are.

· Ensured that experts were meeting their metrics by holding weekly one on ones· Increased expert efficiency by up to 40% through observation and coaching· Increased expert quality up to 25% through observation and coaching· Maintained an overall team attendance of 97% throughout the course of the year· Managed department backlogs and call queues to ensure.

· Managed call queues and backlogs to ensure contractual obligations to clients were met· Ensured that the department has proper staffing· Provided exceptional customer service when customers are escalated· Scheduled Point of Contact coverage to ensure experts have necessary resources· Mentored new hire classes· Handled business outages to ensure they are.

· Tracked escalated calls by expert and reason for the escalation· Listened to every escalated call and provided feedback to the expert’s coach· Tracked department-wide trends and designed courses to improve customer service· Reduced number of escalated calls in a depart of 300 experts by 15%· Investigated executive level complaints and held listening.

Master'S Degree, Sports Management

Individual Degree Plan, Workplace Diversity

Individual Degree that focuses on Business Management and Workplace Diversity. Core coursework includes Project Management.

Physical Education